AG 2008 08 18 - Laserfiche WebLink

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a. Distribution of Information. Caremark shall provide Participants with its standard informational material explaining the mail service and the forms necessary for Participants to utilize mail service. Participants will have toll-free telephone access to a pharmacist and customer service representative. Access to a pharmacist will be available 24 hours per day, seven days per week. b. Delivery sad Dispensing. Caremark shall dispense through its mail service phazmacy new or refill prescription order upon receipt from a Participant of (i) a valid prescription order or a wmpleted refill order form and (ii) the applicable payment. Cazemazk shall cause the filled prescriptions to be mailed to each Participant via coa~n carrier at the address appearing on the face of the Prescription so long as such addresses av in the United States. Caremark shall not be liable to Member Couny, Glrstomer or Participant for any delay is delivery vaulting from circumstances beyond Caremark's control as set forth in Section 6.2. Canmazk's mail order pharmacies may dispense dings even if the prescription is sot atcompanied by the correct amount however, Member County a~ Customer acknowledge and ague that Caremark may refuse to fill any prescription that is either not accompanied by the correct amormt andlor for any Participant who has an unpaid balance with Caremazk. 1.11 Preferred Drug Program Caremark and the retail Participating Pharmacies will work together to encourage the use of Preferred Dings by (i) identifying appropriate opporbmities for converting a prescription from a non-Pvferred Drug to a Pvferred Drug, and (ii) cortacting the Participant and the pvscnber to request that the prescription be changed to the Prefamed Drug. A Prefeaed Dmg is one on the Performance Dmg List, which has been developed by Caremazk ae a clinically appropriate and ewaomically advantageous subset of the Caremark Formulary, es wised by Canmazk from time to time. 1.12 Specialty Pharmacy. Cavmazk's specialty pharmacy service wiU be provided by a Carerrmrk specialty pharmacy rntity or its affiliate ("Caremark SpecialtyR:'~, end offers a distribution channel for certain pharmaceutical products that av generally biotechnological in nature, an given by injection, or otherwise require special handling ("Specialty Medlcadom'~. Cavmerk SpceialtyRx shall provide prescription fulfillment and distribution of Specialty Medications and supplies, pharmaceutical can ranagement services, m well as the types of Service that Member County receives under this Agvement, including but not limited to customer services, utilisation and clinical management, integrated reporting and Claims processing ("SpecialtyR; Services'. Canmazk SpecialtyRx may receive Prescriptions from Participants through an affiliated Caremark mail facility or directly via the U.S. Mail or commercial carrier at the address specified by Caremark from time to time and may also receive prescriptions from physicians by fax or by U.S. Mail/commercial carrier In accordance with the Conswner Card Program, Caremark SpaialtyRx shall dispense Covered Items in accordance with thox preacriptiom and mail the Covered Items to Participants at the deaigoated address, so long as such address is located within the United States. Cazemazk SpecieltyRx may not dispense drugs to Participants who fail to submit the correct payment with the¢ prescription. Caremazk SpecialtyRx pharmaceutical care management services inchrde but may not be Limited to: (1) patient profiling focusing oa the appropriateness of Specialty Medication therapy and caze and the prevention of ding-ding interactions; (2) patient education materials; and (3) disease management and compliance programs with respect to Specialty Medications. As part of these services, Participants will be asked to participate in various surveys. Caremark will provide Member County and Customer with a list of the Specialty Medications and their comsponding rates (which may vary from Network Rates) upon request. Routine supplies (ncedles, syringes, alcohol swabs) in a sufficient quantity will be included at no additional expense. This document contains proprietary information of Caromark. end may not)x used for aqny purpose other thin to evaluate with Caremark, nor may it he duplicated or disclosed to others for any purpose. C . " 1