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PBH Local Business Plan 2007 <br />Service Management <br />Business Rules <br />Enhance inhibit Im act oP chan e <br /> State format for MH-SA PCP is Plans would be easier to develop, <br /> cumbersome and problematic; not and take less time. Plan needs <br /> designed for MH-SA needs. more flexibility. More effective use <br /> of rovider clinical staff time. <br /> Enrollment process is slow and Reduction in the number of <br /> laborious due to extensive data elements would improve accuracy <br /> elements and reliance on providers of data. <br /> for this information. This results in <br /> gaps in information, incomplete <br /> and conflictin data. <br /> Timeframe to response to Improved data consistency across. <br /> emergencies should change to 2 LME's. <br /> hours, consistent with the rest of <br /> the state. Measurement of <br /> timeframes needs further <br /> definition to address whether this <br /> is from the time of the call etc. <br /> Timeliness to Care. Ensure Data would be comparable <br /> measurement parameters are well <br /> defined to ensure consistency <br /> across LME's. <br /> Counting number of consumers Consistency of data across LME's <br /> served. The parameters for <br /> measuring this need to be <br /> specified; whether this is unique <br /> persons per year or if a person is <br /> counted more than once if there is <br /> more than 1 e isode. <br />Quality Management <br />Mission: We have the responsibility for the design, development and management of a quality system that is <br />both proactive and reactive in response to the needs of the people we serve. We strive to protect the rights of <br />people that cannot protect themselves, to assist those who need our support, and to enhance the lives of the <br />people with disabilities who depend on publicly funded services and supports. <br />Quality Management <br />Current Operations <br />Quality Management: The QualltyjManagement Department has oversight for quality management both internally <br />at PBH and throughout the provider.network. The department supports a Global Continuous Quality Improvement <br />system that includes all network providers. The Quality Management unit provides training to the provider network <br />. ~ 40 <br />