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PBH local Business Plan 2007 <br />on standards, requirements, quality improvement, indicators and <br />health and safety and other critical areas of performance. The <br />incidents. The Quality Management Department also irrlplements <br />that includes the participation of consumers and family members. <br />targets, client rights, advocacy and protections, <br />department tracks, evaluates and investigates all <br />a system of review, monitoring and investigation <br />Pam <br />Mechella Nurse <br />t IV Deector or <br />42150 <br />Office Asaietan <br />9 <br />0961 <br />Sue Freemen <br />ORCe Assistant IV <br />0466] <br />Jill Oueen <br />Nancy Shraetler <br />lV OA Spedlaiat <br />42102 <br />OKca ASaiatanl <br />04634 <br />Amber BUms <br />OA Specialist Belly Nelmen <br />OA Specialist Colleen KOnltlcy <br />DM Data Mena9ar <br />24225 <br />42212 42200 <br /> <br /> <br />Angela Gill-Graham Donale Cooper Cintly Vanremp <br />OA Spadalist OA SPetlaliat OA SPedaliffi <br />42210 <br />42211 42200 <br /> <br />Chuckey Aikana Totltl AbamaNy Tracy Shemll <br />OA Spedein OA Speoaisf Sotlal RaeaarrT ASSeC <br />42213 42208 24264 <br /> <br /> <br />Pamale Hair Sneha Oasei <br />DA Spatialiet GM Data Analyst <br />42209 24266 <br />Etlitl1 McRae <br />OA Spetlelist <br />~42201a st <br />Rhontla L411e <br />OA Specalist <br />92202 <br />DA Specalist <br />42206 <br />Lori Osborne <br />OA Spetlelist <br />4220] <br />The CQI Steering Cross Functional Team: The Continuous Quality Improvement (CQI) Steering Committee has <br />the responsibility for management and oversight of the PBH system of care, including internal operations as well as <br />the Provider Network. The CQI Steering Committee conducts routine performance monitoring, and addresses <br />problems and identified barriers. The CQI Steering committee will develop the PBH Quality Improvement Plan. The <br />Committee will identify Performance Improvement Projects (PIP's) and submit for approval to state agencies. This <br />cross-functional team will also have the following monitoring responsibilities: <br />1. Monitor performance for trends, patterns, and adverse effects; determine need for further study and CQI <br />actions to address problems. <br />2. Provider performance indicators and outcomes <br />3. Monitor progress and performance on PIP's <br />4. Monitor PBH Quality Improvement Plans <br />5. Monitor department QI teams and activities <br />6. Monitor use of coercive interventions <br />7. Track and monitor agency wide performance on internal quality indicators Monitor Network Provider <br />Quality Improvement Plan and indicators <br />8. Oversee the reporting of DMA/DMH performance indicators and monitor performance against identified <br />targets <br />Development of Plans: <br />1. Develop agency Quality Improvement Plan <br />2. Develop Performance Improvement Projects (PIP) <br />Implement satisfaction surveys (consumer, and use information to inform improvement plans. <br />. ~.1 <br />41 <br />