AG 2007 07 23 - Laserfiche WebLink

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6.11 Spillage and/or Litter Allied shall be responsible for picking up and/or removing any spillage or litter resulting from the performance of the collection services by Allied. 6.12 Identification All solid waste collection vehicles and equipment operated by Allied shall be clearly marked with the name of Allied and its telephone number. All employees of Allied shall we&r uniforms identifying them as employees of the firm and the trucks and equipment will be properly marked with the Allied Waste logo. 6.13 Oftice Allied/BFI shall maintain an office within Cabarrus County with regular business hours, five days per week, Monday through Friday. Allied/BF[ shall have adequate personnel and facilities and a toll free number to receive and duly respond to complaints and questions made or raised by a customer of Allied/BFI. 6.14 Complaints and Service Disputes Allied/BF[ shall respond to customer complaints within 24 hours and will use its best efforts to resolve complaints received from customers and other persons as a result of its operations under this Agreement. Also, Allied/BFI shall fully cooperate with the County in addressing such complaints. AlliedBFl shall maintain an up-to-date file listing all complaints received and the response to action taken with respect thereto. Such files shall be made available to the County upon request. Any disagreements between residential customers regarding service shall be finally decided by the authorized representatives of the County or his/her designee within ten (10) days after submittal of such disagreement by the customers or Allied/BFI. 6.15 Provision of Information to Subscribers Allied will provide written information to subscribers of residential collection service describing methods of collection, types of collection, acceptable material for collection, pick up schedules and other pertinent information a8 necessary and upon any changes to the collection process or to rates. At the request of the County, Allied may distribute information provided by the County to its subscribers of residential collection service. The County will provide the materials in the format prescribed by Allied and will reimburse Allied for the cost of inserting the material in an agreed upon quarterly billing. oelana: serawaarecnneeno~~naDiap ~ osalFrenchiaeAgreement-Jwe 272007 ~ eddidona.doc SECTION 7 -COUNTY RESPONSIBILITIES i pa9tad; Solid WesreCollecNanendDisp ~ ~ ,r oaalFrenchiseAgn:emen4June 13 2007 sdditicns ii i' i~ p G - (~