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<br />("-:- CONNEXTIONS
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<br />Executive Level Biographies
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<br />A service organization is only as good as its people and management tearns. Following are biographies of Connextions' Executive and Senior
<br />Management staff:
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<br />lack LeFort - Chief Executive Officer - has led two entrepreneurial businesses since his graduation from The University of Pennsylvania. The first,
<br />based in Philadelphia. he built into one of the largest commercial interior architectural firms in the country, operating from nine regional offices. The
<br />second involved his acquisition of Magnetix, one of the nation's leading audio, video, and multimedia replicators, which led to the subsequent
<br />founding of Connextions and Connextions Health.
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<br />Connextions was created out of LeFort's belief in the value of actively managing each phase of the customer transaction process: before, during, and
<br />after each transaction. To aggressively acquire new customers and positively impact elements like satisfaction, and churn, companies must have real-
<br />time operational insight into who their customers are, what they want, and how they want to be serviced. Designed to provide exceptional value
<br />through the entire customer interaction lifecyc1e, Connextions delivers the technical and operational resources required to make this happen.
<br />Internally, LeFort places high value on a dynamic chemistry that inspires creativity and a passionate exchange of ideas. Through LeFort's leadership,
<br />Connextions and Connextions Health will continue their history of aggressive organic growth and strong fiscal management.
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<br />Rob Panepinto - President - has served in a variety of roles that have helped grow the company from a small start-up organization into a leading
<br />integrated outsourcing services provider. Ris prior responsibilities included developing Connextions' business development, marketing, and sales
<br />initiatives. As the President of Connextions' Panepinto has led our internal consulting group, Client Practice team, and has managed the development
<br />and implemenlation of various integrated eCommerce, call center, and fulfillment programs for Connextions' industry-leading customer base,
<br />including Mercedes Benz, FedEx, and Olympus. A member of the Young President's Organization (YPO) as well as its Healthcare Forum,
<br />Panepinto serves on the-national advisory board for the Association of Interactive Media (AIM) and is a founding member of the AIM Council for
<br />Interactive Healthcare. He is also a past President of the Southeastern chapter of the American Te1eservices Association (ATA). Panepinto earned
<br />his undergraduate degree from New York University, and holds a Master of Arts degree in Communications from Fordham University.
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<br />Bill Hohns - Chief Operating Officer - is responsible for instilling at the operational level the company's vision of being an agile, client-driven
<br />learning organization that meets and exceeds client expectations. Mr. Hohns is the past President of Magnetix Corporation, which is one of the
<br />largest providers of media duplication in the country. Prior to Connextions and Magnetix, Rohns worked in the United States Government Printing
<br />Office under the Bush administration. In this capacity, he was Deputy Public Printer, overseeing the Superintendent of Documents operation. This
<br />enormous operation fulfilled the needs of over 1,400 depository libraries around the globe. Hohns has a degree from the Wharton School at The
<br />University of Pennsylvania and has since 1974 served in a variety of leadership roles in entrepreneurial businesses.
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<br />Michael Cooper. Senior Vice President & Chief Financial Officer - has served in this role since May. 2004. Prior to joining Connextions, Cooper
<br />served in several leadership roles. During 2003 and early 2004, Cooper was Vice President of Finance at Rotech Healthcare, Inc., a leading national
<br />provider of Home Health Products and Services. Prior to Rotech, Cooper served in several financial and operational roles at PSS World Medical,
<br />Inc. (PSSI), the country's largest provider of medical supplies to the Physician and Long~Term Care markets. Cooper joined PSS in 1995 and served
<br />PSS World Medical as: Chief Financial Officer of Gulf South Medical Supply (a subsidiary of PSS World Medical), Vice President of Finance and
<br />Controller of PSS World Medical, Vice President of Operations and Director of Supply Chain Management. Prior to joining PSS, Cooper was
<br />employed with Ernst & Young, LLP and is a CPA.
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<br />Mike Tripp. Executive Vice President of Contact Center Operations - is responsible for establishing the standard of excellence that defines
<br />Connextions' multi.faceted contact center programs. With over 15 years' experience in contact center management for organizations specializing in
<br />sales, service, customer retention and targeted CRM initiatives, Tripp is a veteran of integrated implementations and multi-site quality improvement
<br />programs. Prior to joining Connextions, Tripp served as Regional Vice President of AP AC Customer Services, Inc where he managed over 3,000
<br />contact center seats and $140M in annual revenue. Tripp was recognized by APAC as the 2002 Most Valuable Player of the year and under his
<br />leadership, APAC's West Division achieved the Number 1 ranking in 2003. Tripp attended Emporia State University and Kennedy Western
<br />University majoring in Business Administration.
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<br />Stephanie Jones. Senior Vice President of Client Practice - brings more than 15 years of experience in delivering contact center outsourcing for
<br />leading companies in a variety of industries. Prior to joining Connextions, Jones was the Eastern US Regional Director for Sykes Enterprises, where
<br />she managed three contact centers and 2,000 employees. Jones also served as a customer service manager at IBM. Jones holds a Bachelor's degree
<br />in Management from Lacrosse University.
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