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<br />.:. The center bases its rates on its competition and they shop their competition <br />monthly. <br />.:. CVB has control over the calendar 18-months out. This has not always been the <br />case there as well. When I worked in Gwinnett we struggled with this. I think <br />once Caryn came over to the CVB side, she realized this was problem. <br /> <br />Knoxville, TN - KnoxviDe Convention Center <br />Robin Hamilton, VP of Sales and Marketing <br />.:. Robin said operationally the center is run very well. <br />.:. They do have a customer service issues with billing and just overall customer <br />service. He said, "Southern Hospitality is not there." <br />.:. Robin felt as if Knoxville Convention Center was just a smalUish is the large <br />pond and not thought as highly as one of the bigger centers. <br />.:. They have 2 sales individuals on staff along with an Asst. Manager and Manager. <br />.:. They do work on value pricing. They do this by on basing the pricing on the <br />economic impact of events. <br />.:. The CVB handles all the marketing of the Center. <br />.:. SMG has been at the center for about 2 years. <br /> <br />s- <br />