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Slate of North Carolina Division of Social Services Contract Application Page 9 of 10 III Service Program Description Specified below is the service to be provided by the Vendor under this agreement. 1. The provider agrees to provide Case Planning & Case Management Services to families who have been certified as eligible by the Department for Child Welfare Block Grant Services. The provider agrees to maintain records to document the provision of services for three years, or until audits are completed, or until the youngest child in the familyreaches age 18, whichever occurs later. The Provider will furnish a monthly report (DSS-1571, Part IV) to the Department in order that the request for reimbursement may be submitted no later than the 10th working day of the month following the provision of service. 2. The Department. agrees to determine the clients' eligibility for Case Planning & Case Management Services in conjunction with the Child Welfare Block Grant Services. All parenting instruction will occur in the family's home. Referrals will be received from the Department of Social Services Investigation unit or as a result of a CP/CM case transfer for another county within North Carolina. The provider will collaborate with the department by offering CP/CM services (when possible) tofamiiies with mental health issues. The provider is equipped with resources, knowledge, and expertise necessary to address CP/CMcases that involves complex mental health problems. These cases/families would benefit from having a trained professional that is intensively involved with both systems (Child Protection & Mental Health). 3. Case Planning& Case Management Services- The purpose is to maintain the safety of the child while helping the parent/caretaker to learn more effective parenting practices. CP/CM services are offered after a case substantiation of abuse, neglect, or dependency. The primary concern continues to be the child's safety and protection. The department is responsible for making reasonable efforts to maintain the child safely in the home, but when safety in the child's home cannot be assured, the department is mandated to take immediate action to protect to protect the child by providing safe, nurturing substitute care. CP/CM social workers thus maintain a single focus while preparing for two different outcomes. 4. Activities include counseling to enable the individual to recognize, understand, and cope with problems and conflicts in regard specifically to learned parenting styles and parent/child interactions in the following areas: effective discipline strategies; age appropriate expectations and child development; consistent expectations and consequences; supervision issues; effective communication; preventive health and dental care; safety precautions in the home; empathetic awareness of children's needs; stress/anger management techniques. The CP/CM social worker often makes referrals to external resources and a significant role of the program is to case manage services to the family. This involves connecting the family with needed resources. 5. Counseling is aimed at enabling the client to recognize,understand'land cope with his particular problems and conflicts. In the context of this family-centered approac~ cOlliiSeling is a process of establishing a relationship in which information, ideas, and opinions can be mutually exchanged; decision-making options explored; and positive action toward problem resolution initiated. Because of the case management component of this program, the CP/CM social worker must at times rely on other resources to assist with the provision of services. F-'l