AG 2005 07 14 - Laserfiche WebLink

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PROFESSIONAL SERVICES AGREEMENT This service agreement, effective the 1st day of July, 2005, is entered into by and between Logan Systems, Inc. a corporation with its principal place of business at 6B Oak Branch Drivel Greensboro, North Carolina 27407 (IlLogan Systems") and Cabarrus County, North Carolina, a political subdivision of the State of North Carolina with its principal place of business at 65 Church Street, SE Concord, North Carolina 28027 (the "County"). WHEREAS, the County desires to obtain certain services for the Cabarrus County Register of Deeds Office ("ROD"); and WHEREAS, Logan Systems can provide certain services needed by the RODi NOW THEREFORE, in consideration of the premises and other good and valuable consideration, the parties agree that pursuant to the terms outlined herein, the parties agree as follows: I. Logan Systems agrees to provide the ROD with professional management services of the permanent land records maintained by the ROD. These services can be broadly separated into the following categories: (1) Indexing; (2) Recording (imaging); (3) Public Retrieval including internet and intranet for ROD land records; and (4) Receipting system. II.~ 1. Term of the Aqreement: This contract covers all services related to day forward filings provided by Logan Systems from July 1, 2005 through June 30, 2008 ("Term"). The contract will be subject to mutually agreeable negotiated renewals after the expiration of the Term. 2. Prior Aqreement for Back File Conversion: A prior agreement exists for the conversion of Deed and Deed of Trust Books. This agreement does not effect this prior conversion agreement. 3. Services Provided: Logan Systems hereby agrees to provide a turnkey service that includes all necessary hardware, software, training and support. Each of these services is explained in greater detail in Section III below. . 4. Trainin~, All necessary training for both the ROD's staff and the general public will be provided by Logan Systems at no additional charge to the County. The ROD shall determine the necessary amount of training. S. Support: Unlimited support is provided via a toll free number from 8,00AM through 5,00PM Monday through Friday. If the problem or question cannot be adequately answered over the telephone, then a support representative will visit the RODls office within two business days. If equipment needs to be repaired or replaced, Logan Systems will repair or replace such equipment within twenty four (24) hours after receipt of notice from the ROD. However, in the event the event necessitating the repair or replacement occurs immediately prior to a non~business day, Logan Systems shall have twenty four (24) hours from the following business day to repair or replace such equipment. 6. Remote Access Support After Normal Hours, Logan Systems will provide after hours contacts to facilitate phone support of the web site. This support will be provided as part of the fees set forth below. If the problem cannot be solved over the phone, Logan F-~ 1