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IV. <br /> <br />attempt to diagnose the problems. However, if first-level support is unsuccessful, an <br />on-site visit will be made within four (4) business days. <br /> <br />G. CLEARINGHOUSE will provide, at no cost to CLAIMANT AGENCY, a training <br /> seminar of one to two days each year for CLAIMANT AGENCY'S staff on the use <br /> of the debt setoff application system. <br /> <br />UNDERSTANDING OF PARTIES <br /> <br />If CLAIMANT AGENCY is due a refund of more that $50 dollars, DEPARTMENT <br />sets the tax refund off in the amount of the delinquent, debt plus its collection <br />assistance fees. If DEPARTMENT is able to collect only part of a debt through <br />setoff, the collection assistance fee has priority over the remainder of the debt. <br /> <br />DEPARTMENT has priority over ail other claimant agencies whenever it is a <br />competing agency for a refund. State agencies ihave priority over locai agencies. <br />When multiple claims among Iocai agencies are submitted for setoff to <br />CLEARINGHOUSE, the claims hav~ priority based on the date and time each locai <br />agency requested CLEARINGHOUSE to submit debts on its behalf. The date and <br />time of submission of the debt file shall constitute the date and time to establish the <br />priority. CLEARINGHOUSE shall use the submission receipt date and fi/ne of <br />original file for priority date and time of specific debt. Any changes to specific <br />debt--i.e, partial payments to, interest accrued to, penaities--will not change date. <br />Any "new" delinquent debt for same CLAIMANT AGENCY will have a new <br />submission date and time, including new debts for a previously submitted debtor. <br /> <br />CI.EARINGHOUSE shall not accept a debt file that is not prepared as specified by <br />CLEARINGHOUSE or where a period of 60 days has not elapsed between the time <br />the CLAIMANT AGENCY declares the debt delinquent and the date the delinquent <br />debt is submitted to CIJF. ARINGHOUSE for collection. CI]=.ARINGHOUSE agrees <br />to submit delinquent debts to Department; provided, however the CLAlMANT <br />AGENCY is solely responsible for complying with the ACT, specifically including <br />the notice and hearing provisions and other requirements of the act <br /> <br />The CLAIMANT AGENCY acknowledges that CLAIMANT AGENCY is <br />responsible for the notice and hearing requirements of the ACT. CLAIMANT <br />AGENCY affirms to CI.FARINGHOUSE that it will comply with the ACT, <br />specifically including the notice and hearing provisions required by the ACT prior to <br />the submission of a delinquent debt to CLEARINGHOUSE for setoff. <br /> <br />Successful interception funds will be disbursed through Capital Management of the <br />Carolinas (Capital Management), the agency that oversees administration of the <br />North Carolina Capital Management Trust. CLAIMANT AGENCY shall have an <br />account with Capital Management prior to the submission of a delinquent debt to <br />CLEARINGHOUSE and shall retain said account for as long as this agreement shall <br />be in full force and effect. <br /> <br />Addendum A - 4 <br /> <br /> <br />