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Cabarrus Arena and Events Center - Concord, NC 3/27/02 Ticketmaster is pleased to present to the Cabarrus Arena and Events Center an adjusted. proposal for serving your computerized ticketing needs along with those of your patrons. Ticketmaster believes that experience matters. For 25 years, Ticketmaster has enabled clients such as the Cabarrus Arena and Events Center to maximize results with state-of- the-art ticketing solutions. Today, Ticketmaster continues to set the standard in ticketing technology, box office support and unmatched distribution. The world's leading ticketing system is the backbone of Ticketmaster's operations and drives the vast distribution network of Ticket 'Centers, Call Centers and ticketmaster.com. Still' our service starts with the people of Ticketmaster who provide the care and attention that clients and ticket buyers require. Now more than ever, Ticketmaster means technology, services and people ready to answer the needs of every client. Ticketmaster would provide the Cabarrus Arena and Events Center its state-of-the-art ticket distribution and inventory control system that provides you with a fully automated ticket office, the use of retail ticket center locations, a charge-by-phone network that can be accessed through more than fifteen different local numbers throughout the Southeast, and world wide access via www.ticketmaster.com. 1.0 Contract Term A Five year agreement, granting to Ticketmaster exclusive rights for retail outlet (ticket centers), telephone, and Internet sales for all Cabarrus Arena and Events Center ("Principal") events. Thereafter, the terms of the agreement will renew for successive three-year periods. 2.0 Ticketing System Ticketmaster provides proprietary hardware and software to power its ticketing inventory management control system and distribution netWork. The operating system, which Ticketmaster provides, upgrades and maintains, was designed specifically for the ticketing industry. Using the Ticketmaster hardware and software described below, Principal will be able to process season sales, group sales, mail orders, and box office sales via the TM system at its ticket office. 2.1 Hardware Ticketmaster will provide .Principal with a mutually agreeable amount of hardware during the term of this agreement. Principal's equipment requirements need to be further discussed to determine amounts and type of equipment needed. 2.2 Soft~vare Ticketmaster will provide Principal with all the computer software, including all upgrades, new releases, new versions and modifications during the term of this agreement, which Principal shall have access to in connection with the sale of tickets through the Ticketmaster System. All Material contained herein is subject to the Terms and Conditions set [orth on the cover page ticketmaster