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7. Q: What is the statutory liability for collecting from the wrong person? <br /> <br /> A: The local governmen! must return all setoff money, including the local collection assistance fee of <br /> $15 and the Department of Revenue's collection assistance fee. Keep good documentation to <br /> show how error occurred. <br /> <br />8.. Q: Does the notification letter have to be sent "certified mail?" <br /> <br /> A: No, but you should keep good documentation of notices sent. Keep any returned mail in the file. <br /> This will show you made reasonable efforts to contact the debtor. <br /> <br />9. Q: Does the law allow us to cross state lines and share/seek information from the South Carolina <br /> database? <br /> <br /> A: No <br /> <br />10. Q: What happens if a bad debt is reported and the person or persons has filed for bankruptcy prior to <br /> sending the transmission for collection? <br /> <br /> A: Stop and do not send file. <br /> <br />11. Q: What happens if a bad debt is reported and the person or persons file for bankruptcy after you <br /> have sent the transmission for collection? · <br /> <br /> A: Stop and revise file. <br /> <br />12. Q: What happens if the debtor has filed for "rapid refund?" <br /> <br /> A: The Rapid Refund entity filing on behalf of the debtor has the problem. <br /> <br />13. Q: Is the letter of understanding a contract that must be approved by the Board/Council? <br /> <br /> A: The letter is a contract and we strongly advise resolution of the Board/Council to join the program. <br /> <br />14. Q: What should be done if a debtor files an appeal and the collection process has already been <br /> started? What is the liability to the town/county? <br /> <br /> A: None, the town/county could review the case and delete it from the process if a valid error has <br /> been made. <br /> <br />15. Q: Can you have more than one person assigned to key information into the system? <br /> <br /> A: Yes, each person keying will be assigned a password. However, there will be only one <br /> identification code per town/county. The personal password code will also help you identify who <br /> keyed certain items. <br /> <br />16. Q: Can a city, tom, or county have more than one contract and more than one identification number? <br /> A: No, only one contract per entity. <br /> <br />17. Q: Are the fields in the data entry system alpha numeric? <br /> A: Yes <br /> <br />18. Q: Can two people key in the system at the same time? <br /> <br /> A: If on a network, yes, but not on the same debtor. Also, only'one person can look at a database file <br /> at the time. <br /> <br />19. Q: How do you handle a debt if there are two parties involved? Do you file for collection in both <br /> names? Do you file for partial payment under each name? <br /> <br /> A: File under one name and SSN, and it usually would be the husband. <br /> <br /> <br />