AG 2001 04 23 - Laserfiche WebLink

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SPECIFIC DUTIES INCLUDE: · Completing a 15-hour tr:~;-;-g course established by thc State LOng Te,m Care Ombudsmnn within 3 months fi~m the date of appointment. · Attending at least 10 hours of in-service training per year ( q~terly business meetings and nn~n! tmln~ng). · Responding to refen'alS from the Ombud-~m~ stnff, · Receiving and investigating complaints from residents, fnw~y members, and staffand documentlug complaint i~formation. · Completing. authorization fo~',',s before disclosing resident's names. · ]qegoti~ng resolution of comp]~int~ with facility admi~i.~trators. · Reporting any serious probit-ms immediately to the Ombudsman and/or appropr~_'~?e goYemmental agency. · Asking for technical assistance when unsure of how to proceed. · A.~l~ing the Omb~t~r~m stnff to tnake collateral contact with other government Itgencies including licensing division-~/ · Mo~toring facilities in teams of three or more tr~i~ed committee members on a tpmvterly or annual basis. · Preparing ~isit reports and forward to the Ombud~,~,~,~u st~t~ after each monitoring visit.. · Completing all required paperwork accurately and on time. · Maintaining cooperative relationships with appropriate ~gencies, such as Adult Protective Services, Adult Home Spe~ial!~st, Social Service Depa~t,~',ents, Division of Facility Services Representatives, and all law enforcement agencies. ' · Establishing rapport with residents, 'families, staff, and home administrators. · Assisting residents ~d f~milies with infot'mafion and support in Fm~i~g appropriate placement. · MOb~i~ng volunteers for facilities ( i.e. Promoting ~ommunity involvement in f~:filities). · Promoting commuuication, education, ~d awareness of issues affecting i~-~titutiolaalized older adults. · Malting contact with legislators or other publi~ officials regarding advocacy i~le~. · MaL, mi~ing confidentiality*hvoughout all cor~m!tt~e duties.