AG 2001 06 18 - Laserfiche WebLink

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SPECIF/C DUTIES INCLUDE: · Completing a IS-hour tr~_i~ing course-establish_ed by the State Lbng Term Care Ombudsman Wl'thln 3 moths from the date of appointment. · Attencli,~g atieast 10 hours of in-service training per year ( quarterly business meetings and ~'..,,1 training). · Responding to refe ,~ from the 0mbu~l-~mn,~ st~ · Receiving and investi~ti,~g compl.i,~ts from residents, f.m,~y members, and staff and doctrmenti,~g complaint i,,~'ormntlon: · ' Completing. author~,tlon fo..s before .disclosing resident's names. · Negotiating resolution of compl.h~ts with fac~ty administrators. · Reporting any seriou~ problems immediately to the Ombt~rl~mnn and/or appropriate govemmentnl_ agency. · Asking for tech,~ical assist.nce when,m~re of how to proceecL · Askl. g the Ombu ~dsman st.ff to m-ke collateral contact with other government agencies inch~di,~g licensiug divisions.' · Monitoring facilities in ten. ms of three or more tmlv~ed COmmittee member5 OB. a q.-rterly or annual basis. · Preparing visit reports _.,~d forward to the Ombudsman stn~Fafter each monitoring visit.. · Compleg,~g ~ req-lred paperwork accurately and ou time. · - Maini.i,~i.g coope~_~ve relatio,~ships with appropriate agencies, such as Adult Protective Services. Adult Home Speci. al~.'.st. Social Service Depa~i.,.ents. Div/-_~on of Fac~ty Services Representatives. and all law' enforcement agencies, i · Establlshi,~g rapport with residents, '~m,'lles. st.t~, and home administrators. · Assisting residents and f. milies with i,,formation n-d support in ~,~rl~g appropg, ate placement. · Mob,~i~ng vol;u~teers for facilities ( i.e. Promoting Comm, mlty involvement in facilities). _ · Promoting comrn,,,~ication, education, and awareness of issues affecti_',~g i,~-~ituti~malized older adults. · Making contact with legislators or other public ot~c,_'_:,Is re~rrli,~g advocacy issues. · l~i~tnlt~it~g cont~dentiality throughout ~11 commiRee duties,