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,I <br /> <br />Approach <br /> <br />The following approaches and sources were used to gather data: <br /> <br />· Interview ITS employees <br /> <br />Longevity <br />Skills <br />Daily work distribution <br />Issues <br />User expectations <br /> <br />[] Interview user groups <br /> <br />Definition of ITS function and deliverables <br />ITS perfom~ance <br />Wants/needs <br />Expectations <br /> <br />· Market Research <br /> Gartner <br /> META <br /> URISA <br /> <br /> I Computer Economics <br /> State of North Carolina <br /> <br /> <br />