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Premium Services - Disney, I-~0, HBO Plus, HBO Signature, Cinemax <br /> and Showtime. <br /> <br />In 1999, we offered more than thirteen hundred hours of local programming and news <br />coverage that our customers find valuable and aired numerous public service announcements <br />for a variety of community organizations. <br /> <br />Our On-Time Guarantee Program pledges to credit our customers account $20 if we are late <br />for their service call, and to waive the installation fee if we are late for their installation <br />appointment. <br /> <br />In the past year we have spem 2.8 million dollars for new cable construction; re-builds and <br />improvemems that will enable as to continue to provide your community with the most up-to- <br />date services possible. <br /> <br />We are committed to support education in many ways. We provide free cable service to all <br />public and private schools. Each year we sponsor and totally underwrite the Star Teacher <br />Program, Crystal Apple Awards and National Cable-ln-Th~-Classroorn Initiative. A <br />dedicated Cable-In-The-Classroom Coordinator is available fi.om Time Warner Cable to make <br />sure the schools get the programming information they need and are only a phone call away <br />from answers to questions. Time Warner Cable provides technology and media literacy <br />workshops. Rowan-Cabarrus Community College Tale-Courses are made available to Time <br />Warner Cable subscribers by means of our local access channel, enabling them to further their <br />education fi'om their homes. <br /> <br />Time Warner Cable further supports the community through sponsorship and participation in <br />local projects and charities such as Time-to Read mtoring,. The -United Way, The Salvation <br />Army, The Boy Scouts, Share Cabarms, The Cottonstock Festival, and many parades and <br />pageants. <br /> <br />· The increase in our service price is a reflection of increases in the costs we face to provide our <br /> customers with the best cable service. <br /> <br />As competition for broadband voice, video and data grows in the telecommunications <br />marketplace, we at Time Warner Cable understand how important it is to offer our customers <br />the best possible service at the best possible price. We lruly value our customers and believe <br />that they, in turn, receive great value fi'om our choice of services. <br /> <br />We at Time Warner Cable are proud to be a part of this great community. If I may be of service in <br />addressing any questions or concerns, please contact me at your convenience. <br /> <br />Sincerely, <br /> <br />General Managex <br /> <br /> <br />