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as set forth in the rate schedule. The lockout device described herein shall be made <br />available to all subscribers requesting it beginning on the first day that any cable <br />service is provided. <br /> <br /> E. Reconnection. Grantee shall restore service to customers wishing <br />restoration of service provided customer shall first satisfy any previous obligations <br />owed. <br /> <br /> F. Delinquent Accounts. Grantee shall use reasonable efforts to collect on <br />delinquent subscriber accounts. In all cases, the Grantee shall provide the customer <br />with at least ten (10) working days written notice prior to disconnection. <br /> <br /> H. Prohibited Activities. In the conduct of its business franchised <br />hereunder, neither the Grantee nor its officers, employees, or agents shall directly or <br />indirectly sell, lease, repair, install, or maintain television sets or receivers or antennae; <br />provided, however, 'that nothing hereunder shall prohibit Grantee, at customer's request <br />and without payment, from examining or adjusting customer's receiving set to <br />determine whether reception difficulties originate in the set or in the Grantee's system. <br /> <br /> I. Subscriber Policies. The Grantee shall comply with all subscriber <br />policies in the Cable Ordinance and the Franchise agreement. <br /> <br />8.3 SERVICE CALLS AND COMPLAINT PROCEDURES. <br /> <br /> A. Business Office. The Grantee shall establish, operate and maintain in <br />Cabarrus County a business office, which shall, at a minimum, be open for business <br />and for repair 45 hours per week. Grantee shall also provide personnel, telephone <br />service, including a locally listed telephone number, and other equipment, as needed, <br />to ensure timely, efficient and effective service to consumers and for the purpose of <br />receiving inquiries, requests and complaints concerning all aspects of the construction, <br />installation, operation and maintenance of the system and for payment of subscriber's <br />service charges. <br /> <br /> B. Telephone Service. The Grantee shall have a listed, locally-staffed <br />telephone number for subscriber service calls and such telephone service shall be <br />available twenty-four (24) hours a day, seven (7) days a week. The Grantee shall <br />provide a sufficient number of telephone lines and telephone staff members to enable <br />subscribers to reach the Grantee without unreasonable delay. Grantee's number shall <br />be published and provided to subscribers and the general public. In addition, the <br />Grantee shall provide a method (e.g. private telephone or beeper number) to the <br />County which will enable the County to reach agents of the Grantee in the event of an <br />emergency. <br /> <br /> C. Response Time. The Grantee shall respond to and resolve subscribers' <br />complaints or requests for service in connection with repairs and maintenance and <br /> <br /> <br />