AG 1998 04 20 - Laserfiche WebLink

Home Browse Search

6. Worked with administrative staff, families, and residents on grievance resolutions. 7. Members sought the support of local civic and church organizations to provide personal items to residents. 8. New member recruitment and orientation. 9. Serve as volunteers in facility activities through church groups and community groups for sing-alongs, parties, storytelling groups, etc. COMMITTEE STRENGTHS 1. Good working relationship with the staffand ~:acility administrators. 2. Strong commitment and dedication on the part of those active on the CACHCAC. 3. Good working relationship with regional Ombudsman. 4. Excellent rapport with residents and families during facility visits and follow up on concerns and issues. 5. Active in the community through other volunteer opportunities in churches and civic groups. COMMITTEE CHALLENGES 1. Incomplete membership on the committee and the need for more members to be appointed promptly. 2. Lack of participation of some committee members due to lack of corrunitment, lack of interest or time, or lack of experience. 3. Losing experienced members who wish to remain on the committee longer than the designated time. 4. Staffing turnover m~d poody trained staff in facilities. 5. Limited public awareness of fl~e committee and their function. Public awareness and education regarding the Ombudsman program and how the volunteers fit in. 6. Part-time Ombudsman for nine of the twelve months of 1997. COMMITTEE SUPPORT Committee members are trained and supported by the Ombndsman program of the Centralina Council of Governments, Area Agency on Aging, Region F. Local back-up support is provided by the Cabarrus County Senior Services Department. The committee appreciates their help and assistance through out the year. For questions or comments regarding this report, contact Linda Miller, Ombudsman at Centralina Council of Governments, 704-348-2712 or 1-800-508-5777. ANNUAL REPORT 1997 CABARRUS COUNTY PAGE 2