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Specific duties include: <br /> <br />· Completion of a 15-hour training course established by the State Long Term Care <br /> Ombudsman within the North Carolina Division of Aging <br />· Attending at least 10 hours of in-service training per year <br />· Responding to referrals from the office of the Regional Ombudsman <br />· Receiving and investigating complaints from residents and family members and <br /> documenting complaint infomlafion <br />· Negotiating resolution of complaints with facility administrators <br />· Reporting any serious problems immediately to the office of the Regional <br /> Ombudsman and/or appropriate governmental agency <br />· Asking for technical assistance when un~ure of how to proceed <br />· Asking the office of the Regional Ombudsman staffto make collateral contacts with <br /> other government agencies including licensing divisions . <br />· Preparing quarterly visit reports <br />· Completing all required paperwork accurately and on time <br />· Maintaining cooperative relationships with appropriate agencies, such as Adult <br /> Protective Services, Adult Home Specialists, Social Services Depaxhnents, Division <br /> of Facility Services Representatives and all law enforcement agencies <br /> Establishing rapport with residents, families, staff, and home administrators <br /> Assisting residents and families with information and support in finding appropriate <br /> placements <br />· MobilJ:~ing volunteers for facilities (i.e. Promoting commtmity involvement in <br /> facilities) <br />· Promoting communication, education, and awareness of issues affecting <br /> institutionalized older adults <br /> <br /> <br />