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11. <br /> <br />Clean up and maintain file rooms in IV-D and Food Stamps and request the <br />assistance of IM and IV-D staff in maintaining these rooms in a neat and <br />useable manner. <br /> <br />Target Date: 12/31/93 <br /> <br />Implemented: <br /> <br />12. Redo sign in/out board at switchboard to make the board more useable. Obtain <br /> plexiglas cover for area marked to ensure longevity of board. <br /> <br /> Target Date: 9/30/93 Implemented: 9/30/93 <br /> <br />13. Provide cross-trainihg for those clerks interested in learning other duties. <br /> These include Broadaway - IV/D/data entry; Nowlin - data entry/fraud clerk; <br /> Troutman - state terminal; Sloop - AS/400; Scott - front desk; Greeson - fraud <br /> clerk or travels/switchboard; Hinson - data entry/front desk; Stockdale - IV-D; <br /> Marlowe - CAP billing; Smith - EIS; Martin - Data Entry. <br /> <br /> Target Date: 6/30/94 Implemented: <br /> <br />14. Determine feasibility of utilizing other sources within the department to <br /> assist in the Spanish interpretation done for the agency in addition to that <br /> provided by one of the receptionists. <br /> <br /> Target Date: 9/30/93 Implemented: 9/30/93 (reactivated the <br /> interpretation committee) <br /> <br />15. Present a "cover sheet" to AFDC workers which would list the steps clerical <br /> need to take in setting up a particular record and which computer checks need <br /> to be done (property, criminal, etc.). <br /> <br /> Target Date: 9/30/93 Implemented: Deleted 9/93 <br /> <br />16. Obtain a list of current "DIbs" (Direct-in-Dial) lines for agency. <br /> <br /> Target Date: 9/30/93 Implemented: 8/31/93 <br /> <br />17. Request AFDC and IV-D provide a list of appointments to Front Desk as is <br /> currently done by Food Stamps to help with routing of clients. <br /> <br /> Target Date: 12/31/93 Implemented: <br /> <br />18. Work to improve the working relationship between workers being assigned clients <br /> and the receptionists. Try to establish procedures and exceptions for clients <br /> who miss appointments. <br /> <br /> Target Date: 12/31/93 Implemented: 9/30/93 & ongoin~ <br /> <br />19. Clerical workers planning absences contact their back-up with instructions for <br /> work needing completion and with dates/times of planned absences. <br /> <br /> Target Date: 9/30/93 Implemented: 9/30/93 <br /> <br /> <br />