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11. <br /> <br />12. <br /> <br />13. <br /> <br />14. <br /> <br />15. <br /> <br />Attended CON Hearinqs with Commissioners. <br /> <br />ODen House for new facility - Brian Center. <br /> <br />Flowers and valentines distributed to facilities in February. <br /> <br />Attended "World Day" celebration at Concord Nursinq Home. <br />Attended several traininq sessions in Charlotte. <br /> <br />16. Entertained with "Gospel Quartet" <br /> <br />17. Food and cosmetic needs distributed. <br /> <br />18. Church choral group transported to facility to entertain residents. <br />The committee experienced the following strengths during the year: <br /> <br />2. <br /> <br />3. <br /> <br />4. <br /> <br />Interaction of members and facilities staff, <br />Routine meetings beinq well attended. <br />Immediate response to complaints. <br /> <br />"Friendly visits" shared with other members. <br /> <br /> The committee experienced the following problem during the year: <br /> <br /> 1. The loss of dedicated members. (3) <br /> <br />_ Committee members are trained and supported by the Ombudsman Program of <br /> Centralina Council of Governments, Region F. Local back-up is provided by <br /> the Department of Social Services. <br /> <br />-- L48.B <br /> <br /> <br />