AG 1992 11 02 - Laserfiche WebLink

Home Browse Search

Formal Request for Proposal For Telephone System For Cabarrus County Health Department List of Minimum Specifications Back~round: The present system is a PBX System with 9 incoming lines and approximately 80 extensions (capability of approximately 100), two (2) lines dedicated for long distance service, and one (1) line dedicated Charlotte line. Additional circuit boards can be purchased to allow for more extensions. The two long distance lines are serviced through BTI Telecommunication Services and the Charlotte line is services through Concord Telephone Company. The present system is being leased monthly plus tolls with no annual maintenance fee and no contractual obligation. There are presently five (5) cable lines in place for computer, modem, and data line computer hookups. Minimum Requirements 1. Central switchboard/console for single operator use. Console features: a. Capability of putting more than one call on hold at any given time. b. Capability of answering any incoming call if other lines on console are also being used. c. Multiple station camp-on with console callback feature. d. Capability to page directlythrough console. e. Capability of music on-hold feature. f. Option for headset use with console or hand-held unit. g. Universal night answering feature to allow employees to answer in-house calls after regular office hours (include night answering code). h. Page queue feature to allow operator to direct calls to appropriate place if phone is unattended. i. Timer for directed in-house calls which are unanswered so call will automatically return to switchboard. Minimum of 12 incoming/outgoing trunk lines to accommodate 2 lines for BTI lines for toll service, I dedicated line for' Charlotte lines, and one line for Environmental Health Section which is located adjacent to the health department. Capability of Environmental Health Section switching over calls to central console/switchboard during peak periods to assist with answering calls.