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sion Cable of North Ca,'olina, Inc. <br />! <br /> <br /> .,- C E I v <br /> <br /> r~ ~ 0 1991 <br /> <br /> F~ary ~, 1991 <br /> <br /> Mr. Michael Ruffin <br /> Cabarr~s County Manager <br /> P.O. Box 707 <br /> Concord, NC 28025 <br /> <br /> Dear Mr. Ruffin: <br /> <br /> As vision Cable reviews the 1990 year, many advances <br /> and improvements were made in our technology, programming <br /> and customer service. Our staff worked hard to provide <br /> quality service to the vision Cable service area, and we <br /> look forward to a progressive 1991. <br /> <br /> In 1990, Vision Cable of Mecklenburg built 129 miles of <br /> cable extensions along existing homes and developing <br /> subdivisions, increasing our total mileage of cable <br /> television system to 1210 miles. Cable service is now made <br /> available to nearly 50,000 homes in both unincorporated and <br /> incorporated areas of Mecklenburg County. With over 40 <br /> employees in our construction, installation, and service <br /> departments, we are constantly working to provide service to <br /> both new and existing homes in our service area. <br /> <br /> Excelling in Customer Service has always been a mainstay <br /> to Vision. In 1990, we adopted goals established by the <br /> National Cable Television Association for all cable <br /> operators. Over the past year, we have not only maintained <br /> the standards, in many instances, We exceed the adopted <br /> goals in the area of telephone answering capabilities, <br /> office hours and punctual installation. We did this <br /> despite lingering damage brought on by Hurricane Hugo in <br /> 1989. <br /> <br /> We installed a system wide ARU (Audio Response Unit). <br /> This technology al!ows customers to electronically access <br /> their account balance, order a pay-per-view event, obtain <br /> directions to our office - all from a touchtone phone. This <br /> has improved the efficiency of the CustOmer Service <br /> Department. Nevertheless, this system still allows the <br /> customer to speak personally with one of over 20 Customer <br /> Service Representatives at any point during regular business <br /> <br /> 4606 Margaret Wallace Rd. · Malthews, Norlh Carolina 28105 · 704/5~5-0136 <br /> <br /> <br />