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C.A,~UA~ RAL..^UST~N CENTRALINA COUNCIL OF GOVERNMENTS <br /> WCE~HAIRMA~ DAVID WARD <br /> SECRE~R~ PETER KEBER POST OFFICE BOX 35008 ONE CHARLO'CFETOWN CENTER <br /> TREASURER: ROBERT RANDALL CHARLOTTE, N.C. 28235 1300 BAXTER ST. 7041372-2416 <br /> <br /> MEMORANDUM <br /> <br /> TO~ County Managers in Region F <br /> ¥County Commissioners <br /> Directors, Departments of Social Services <br /> <br /> FROM: . Alice H. Hedt, Regional Long Term Care Ombudsman <br /> Lottie M. Massey, Regional Long Term Care Assistant <br /> Ombudsman <br /> <br /> December 21, 19S9 <br /> <br /> RE: Annual Reports, Nursing and Domiciliary Home Community <br /> Advisory Committees (Please share with the County <br /> Commissioners and appropriate DSS staff.) <br /> <br /> Attached is the annual report of the Nursing and Domiciliary Home <br /> Community Advisory Committee (N/DHCAC) serving your county. These <br /> committees are the foundation of the Regional Ombudsman Program in <br /> that they have legislative authority to monitor residents' rights, <br /> promote community, involvement in facilities, provide public <br /> education and resolve grievances. <br /> <br /> During the last reporting year, the 125 citizen advocates in <br /> Centralina's eight county region volunteered approximately 10,500 <br /> hours of time. The Committees and Ombudsmen handled 705 grievances <br /> from 327 different individuals. Approximately 85% of the <br /> grievances involved nursing homes and 40% related to resident care. <br /> Nursing homes and homes for the aged (~est homes) were visited <br /> quarterly and family care homes and homes for developmentally <br /> disabled adults were visited a~nually. <br /> <br /> In addition, the Ombudsmen Program provided 2,110 units of <br /> technical assistance to the public, trained and supported committee <br /> members, trained facility staff on resident's rights and addressed <br /> issues such as the shortage of nursing home beds. <br /> <br /> Please feel free to contact us or the committee chairpersons for <br /> additional information. <br /> <br /> AHH/CW <br /> Attachment <br /> A770.BE <br /> <br />C^BARRU~COUNTY c~n~ord han*lsbu~ kannapolls mount pleas, an! :GASTON COUNTY belmont bessemer ctty chen~'i[le cramerton dallas <br />gastonla h~ghshoa,s .Io~ell mcedenviile mount holly ranlo sPenc~r.rhountaln stanley IREDELLCOUNTY bem~ony mooresville statesviile <br />troutman LINCOLN COUNTY lincolnton MECKLEN~IURGCOUNTY charlotte .cornelius davldson h~nlersvi[le matthews plnevilie <br /> ROWAN COUNTY chfnagrove cleveland greni(e quarry land~s rockwell salisbury spencer' STANL¥COUNTY albemarle locust <br /> new london norwood oakboro richfield stanfield UNION COUNTY Indfantmil mamhville monro~ stallrngs waxhaw weddrnglon wlngate <br /> <br /> <br />