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.,.! VISION CABLEOFMETROLINA <br /> ~ 909KANSAS STREET <br /> KANNAPOLIS. N.C. 2808! <br /> 704-938-5156 <br /> <br /> October 6, <br /> <br /> HH~R~C~E HUGO ~E~T01L~.TZON UPD~T~ <br /> <br /> ~n the wake of the hnrricane Z thought it important to provide <br /> a status report from Vision Cable. Due to the enormous amount of <br /> widespread damage many of our customers, and your constituents, have <br /> been without cable TV for many days. We have worked around the clock <br /> rebuilding trunk and feeder cables and replacing close to 2000 individual <br /> service drops. The job is almost done. We are now 95% repaired and <br /> expect total restoration next week. <br /> <br /> Repairing the cable plant is only the first phase. We have <br /> assured our customers that they will not be charged for service not <br /> received. So we are now launching a massive "HUGO" credit program. <br /> Here is how it will work: <br /> <br /> Ail twenty-four thousand of our customers will automatically <br /> receive three to ten days credit depending on our estimate of when <br /> their area was restored. In addition to the automatic credit we will <br /> notify each amd every customer of the amount of this credit and ask <br /> them to notify us if they were without service for a period longer than <br /> our blanket credit would satisfy. <br /> <br /> Notification letters will be received by our customers during <br /> the week of October 16th informing them of the number of days credit <br /> that will be reflected on their next regular bill. This same letter <br /> will also inform them that we will have our customer service telephone <br /> lines open and manned until eight o'clock each evening and on Saturday <br /> for their convenience to report any days in excess of our estimate, <br /> so that everyone is assured full credit. <br /> <br /> The other area that should be addressed regards delayed new area <br /> development and the processing and completion of routine new orders <br /> and service changes. From the date of the storm until now, all work <br /> other than that to restore service to our existing customers was <br /> suspended and will be resumed next week. We will continue to utilize <br /> extra manpower until the new and routine backlog is reduced to normal. <br /> <br /> If you desire additional information please contact me. We thank <br /> you and our customers for the cooperative spirit so in evidence through- <br /> out this disaster. This is truly a great community to live and work in. <br /> <br /> Robert Melton <br /> General Manager <br /> <br /> <br />