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-2- A grievance procedure should be established to provide for prompt and equitable resolution of complaints by persons alleging handicapped discrimination. This would include grievances involving employment policies and practices, as well as availability of services programs and benefits ~.o handicapped persons. In order to avoid the creation of another committee. it is suggested that this responsibility be assigned to the Advisory Personnel Board. It is further recommended that the same grievance procedure used for employees be utilized for this purpose, except that the person designated to be responsible for coordination of efforts to comply with handicapped regulation (Finance Director) be assigned the responsibilities that the Manager has in dealing with employee complaints. The Cabarrus County Department of Social Services, was contacted as an agency which is in frequent contact with the handicapped community and aware of their needs. This agency had found no complaints from the handicapped community regarding service delivery or access to pubiic buildings of facilities of Cabarras County. POSITION EVALUATION Each departmen! head was interviewed in order to identify which positions might reasonably be suitable for citizens possessing various visual, hearing and motor disabilities. It was discovered that there are presently several employees, having significant physical disabilities, who are able to perform valuable services for the County. These ranged from artificial limbs to blindness (made possible by a friend who drives and provides other services in order that this person might work). These examples demonstrate that, with certain accommodations, many positions can be successfully filled by persons with var~ons physical disabilities.