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(4) Tile number of people interviewed in Kannapolis has decreased sharply. ~lorkers are uneasy when working alone due to tile isolation of th~ office and occurances in the past, yet tile work load does not warrant two Number interviewed in Kannapolis: June, ' 77 ....... 227 July, '77 ....... 168 Aug., '77 ....... 178 Sept. ~77 ....... 141 Ocr.l-Oct.26 --~128 On December 01, 1977, we only }lad 5 people requesting certification in tile Kannapolis office. There are days when only one or two clients may be in tile Kanna- polis office, yet the Concord office may be experiencing an overload. lye feel the idle time tile workers are spending in /annapolis waiting for clients to coma, could be silent performing other food stamp fnnctions, such as outreach, .fraud investigations, and home visits to those who During Thanksgiving week, tile office was only open 1/2 day and only 3 people were interviewed. Those who called about the office did not complain about it's being closed. ~my only inquired as to whether they could come to Concord to be certified. (S) There is no privacy for interviewing as required by our Food Assis- tance policy. Clients waiting to be interviewed wait in tile doorway and try to rush tile workers. There is no clerical staff available to help coordinate the interviewing system. III addition to client interruption, there are also interruptions by lm~yers, policemen, judges, and others wishing to use the telephone or rest room Facilities. (6) There is a problem with equipment and facilities. The public rest rooms are locked causiug clients to interrupt interviews ~o use tile other facilities. On November 21, the entire building was locked so that we had to close tile office. The desk drawers are broken and the chairs are potentially dangerous ~n that tile backs are broken and some- one may tip over in them. ~te feel these are some of tile major reasons we need to look at the necessity of this office, lye do not feel this will eliminate anyone from participating in the program, iic feel this will allow our workers to be accessible to further develop other aspects of tbe program, partic- ularly more detailed investigations.