BC 2012 08 20 Regular Meeting - Laserfiche WebLink

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August 20, 2012 (Regular Meeting) Page 1192 thirty days the food stamps stopped. At this time which was in April I began calling DSS trying to find out my status but after six phone calls over a two week period which were never returned I called up and left a message that I wanted to file a complaint. The phone call was finally returned by a DSS employee named Mr. McNeil (I believe) who was the individual that originally helped me to get the temporary food stamps in March of 2012. I questioned him as to why nobody would return my phone call until I left a message that I wanted to file a complaint. His answer was that he was part of a team which was supposed to be handling cases as a group and that there were plenty of people whom could have responded to my inquiry but they just left it for someone else to do. He also claimed that my verification from my ex employer had not returned and that was why I was not getting food stamps any more. After my conversation with him I began calling to speak with a supervisor and finally received a call back from someone whom stated that the necessary paperwork from my ex employer had come back some five weeks before but nobody on the team had bothered to scan it into the system. I was finally placed on regular food stamps but was still told that I had to file for disability in order to receive any free medical treatment in Cabarrus County. (Note) I believe that Mr. McNeil was trying to help me but being on a team has compromised this. Because I was experiencing health problems I began trying to get charity hospitals to accept me but was turned down by Rowan Regional Medical Center and stalled by Duke University Medical so in the latter part of June 2012, I called DSS one more time to try and get something in writing explaining what my options were to get the medical treatment I needed. I received a callback from a woman named Janet Greenly whom refused to let me ask my question of whether or not I had to file for disability in order to receive free medical treatment in this county. Instead she launched into a five minute recital about the procedures for disability which had nothing to do with my situation. When she finally stopped her spiel, I asked my question but instead of answering it she started reciting more information which did not answer my question. I finally stopped her and asked her point blank if she knew the answer to my question to which she replied (no she did not). I then asked her to let me speak with someone else whom might be able to answer my question such as a supervisor, but she refused saying that she would not let me speak with anyone else and that she was going to hang up on me. She then stated that she was not going to listen to me as I was undermining her education and then she hung up without ever having said one intelligent thing to help me, she was the eighth DSS employee of a different race and sex than me whom had shown open hostility towards me during my dealings with this county agency. I immediately called back and asked for a supervisor and received a return phone call from one whose name was Mrs. Nance. I explained my situation to her and what had transpired between Janet Greenly and myself and then asked my question of her as to whether or not I had to file for disability in order to receive free medical treatment in Cabarrus County. The answer that Mrs. Nance gave me was no I did not have to file for disability but instead would have to go to the McGill Family Clinic and get a referral from them in order to be eligible for the CCP program, she also explained that an inquiry would be done to see if I qualified. I began calling the McGill Family Clinic and was given an appointment for some four weeks later and was told that this was the earliest available one, however I called back again and learned from a different person that I could come in before 8 a.m. each morning and they would try and fit me in that day if a spot came open. I showed up on Monday July 2, 2012 at 7:45 a.m. and waited in line behind two white female Americans with their children, at 8 a.m. four Hispanic females from another country showed up and the Hispanic female working at the window whose name is Rosemary told them in Spanish to pass in front of us which they did. All four of these women were trying to do the same as us Americans and get seen quickly rather than waiting weeks for a regular appointment. By 8:45 a.m. all four Hispanic women had already been called into the treatment area by an Hispanic female employee but none of us Americans had yet been