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Cabarrus Arena & Events Center <br />SMG's Qualitative Incentive Survey - FX 2017 (July 2016 - June 2017) <br />I. CUSTOMER SERVICE <br />(Maximum 40 Points) <br />A. <br />Customer Survey Response <br />�_ 10 <br />B. <br />Show Manager Feedback <br />t D 10 <br />C. <br />Client Responsiveness <br />b0 10 <br />D. <br />SMG/CVB Teamwork <br />`t 10 <br />Score .?aS <br />Comments; <br />5 �v�� ru �.�s�s ws r� <br />�,•c�llc i , -[1�� 4s�C c� . . <br />II. OPERATIONAL EXCELLENCE <br />(Maximum 20 Points) <br />A. <br />Preventative Maintenance <br />5 5 <br />B. <br />Concessionaire Performance <br />5 5 <br />C. <br />Facility Conditimi <br />S_5 <br />D. <br />Safety/Security <br />�_ 5 <br />Score Z0 <br />Comments: <br />Gov •N cess:—.s <br />w ��.. �.\ � a.M...il � �✓-oa•�+�- <br />e..,oerwel,�Gd . <br />III. ADMINISTRATIVE EXCELLENCE <br />(Maximum 40 Points) <br />A. <br />Purchasing <br />5 10 <br />B. <br />Contract Administration <br />0 10 <br />C. <br />Financial Reporting <br />to 10 <br />D. <br />Labor Management <br />kp 10 <br />Score 31_ <br />Comments: <br />sc-rrclI. II II <br />Evaluator Date <br />Attachment number l\n <br />F-6 Page 89 <br />