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county in the Charlotte -metro area, with over 11°%population increase since 2010. This is forecast to increase an additional 24% or more by 2030. CCPL has felt this growth through increased circulation (5% in FY17), program attendance (9% in FY17), and number of library cards issued (13% in FY17). New residents bring welcomed diversity and fresh perspectives into the area, but also bring expectations and needs that are currently absent or under -represented. With nearly 30,000 individuals commuting into Charlotte daily, the library administrative team hears frequent requests to upgrade services and facilities more fitting to an urban system: more digital/streaming content, additional copies of popular titles to decrease wait times, access to fast wireless internet and outlets for personal devices, more spaces designed for work and study, etc. Although community surveys, data, and observations have begun to shape the direction of Cabarrus County Public Library's future in the short term, a formal strategic process that includes focus groups, public forums, and other methods of input to create a long- range plan will be a critical component in the system's future success. Beyond data reported annually to the State Library, patron satisfaction surveys, and informal community discussions, library administration has not been able to complete a full, formal strategic process with community input that would lead to the creation of a clear long-range plan. 2. PROJECTTITLE The title for this project is "CCPL: Plan & Grow Together." 3. PROJECT DESCRIPTION A long-range strategic plan is an essential component in the success of Cabarrus County's growing library system, to align the needs of the community with the goals and future direction of CCPL. A professional consultant with experience and expertise in the public libraryfield will be an objective facilitator and aid in the collection of data and input from residents, stakeholders, and County leaders. This will unify all in making the library system one where people, places, and platforms take center stage through modern services and facilities. It will also allow for consistent management and decision-making for the library administration and County management as employees and Board members cycle through; the long-range plan will be CCPL's road map to meeting community needs through times driven by growth and a high -demand on county resources. As a public document, both current and new residents will have access to this plan which improves transparency and communication with the public. b. Dr. Robert Burgin of RB Software & Consulting, Inc. was selected as an ideal consultant for this process due to his experience with strategic planning and facilities assessment, and his familiarity with Rising to the Challenge: Re -Envisioning Public Libraries Report and Action Guide for Re -Envisioning your Public Library as an outline for modern public Cabarrus County Public Library CCPL: Plan & Grow Together (LSTA EZ GRANT) Page 2 of 7 Attachment number 1 \n F-3 Page 49