AG 2018 06 18 - Laserfiche WebLink

Home Browse Search

• Communicating with passengers • Sensitivity to passenger needs • Mobility devices • Lifting and body mechanics • Providing assistance to passengers • Wheelchair management/wheelchair management • Lift and ramp operations • Emergency procedures Radio Usage To ensure the safety of our drivers and passengers and to enhance the performance of our operations, all Cabamrus County Transportation Service employees are familiar with two-way radio operations. Basic procedures are as follows: • Staff using the two-way radio will follow the standard use practices of the FCC. Profanity, abusive language, or other inappropriate transmissions are not allowed, and could result in disciplinary action. • All transmissions will be as brief as possible. • All base stations and vehicle units shall be tuned to the appropriate assigned frequency at all times. • Staff will initiate communications by first stating who they are calling, and then who is making the call. At the completion of the transmission both parties will indicate that the transmission is completed by stating their call sign and "clear". • Except in the event of an emergency, all staff will listen for five seconds before transmitting to ensure there are no transmissions in progress. Other units' transmissions will not be interrupted unless it is an emergency. • When an emergency is declared, all non -emergency transmissions will cease until a supervisor clears the emergency. • In the event of an emergency, establish communications on the primary frequency and immediately shift to the secondary frequency. State the nature of the emergency and what assistance is required. To ensure appropriate help arrives promptly, staff will transmit the following items as soon as possible: - Who they are and their location, in detail, - What assistance they need, - How many passengers they have and the nature of their condition(s), - Staff not involved with the emergency will stay off the radio; communications will be between Dispatch and the unit requesting assistance. - After initial contact, emergency communications may also take place between a supervisor and the unit, or between Dispatch and a supervisor. Crisis Management Training - Training covers emergencies the driver may face while out on the bus. Topics of this training range from breakdowns to accidents to fire/evacuation to handling violent perpetrators. The following subjects are included in the training: Attachment number 5 \n F-5 Page 340