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Cabarrus County Transportation Services <br />Passenaer Policy <br />Purpose: To provide guidance and rules for CCTS passengers when using CCTS <br />services. <br />Applies to: All CCTS Passengers <br />The following guidance for passengers is provided in order to make passenger trips as <br />satisfactory and pleasant as possible, and also to help CCTS provide efficient and <br />effective service that serves the most passengers. <br />• Passengers may use wheelchairs, canes, walkers and other common mobility <br />devices on CCTS vehicles. They may also travel with oxygen tanks and <br />respirators secured properly. <br />• Passengers traveling with a child who needs a car seat must supply it. Passengers <br />are responsible for securing the car seat and for its removal. <br />• All passengers are required to wear a seat belt. <br />• The service provider has a one-hour service window for picking up a passenger. <br />This means that the vehicle may arrive at anytime up to 1 hour before the <br />requested appointment, and up to 1 hour after the requested return time or call for <br />return time. <br />• Be prepared, ready and waiting when the vehicle arrives. The driver will only <br />wait for five minutes if you are not at the indicated pickup point. <br />• Passengers are limited to three packages. Drivers will not be allowed to assist <br />with packages. <br />• On trips involving intermediate stops, the driver will not wait more than five <br />minutes at each stop. <br />Page 137 <br />