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When a passenger demonstrates inappropriate behavior as described above, does not <br />show up for a scheduled ride, or cancels a reservation with less than one hour's notice, <br />this negatively affects the service that CCTS can provide to its other passengers. <br />Therefore, the following suspension or termination of service will be used when <br />passengers demonstrate such behavior when using CCTS service: <br />No Shows: <br />1. A No Show Notice Urgent Message will be given for each documented instance <br />of a passenger not riding for a scheduled trip. If two additional No Show <br />instances occur within 90 days of the warning, the passenger's service will be <br />suspended for 30 days. <br />Seriously Disruptive or Illegal Behavior: <br />1. Immediate termination of service will occur for seriously disruptive or illegal <br />behavior that compromises the safety of the other passengers, the public or the <br />driver. <br />2. The passenger will be required to exit the vehicle immediately when safe to do so, <br />or if necessary, be removed by law enforcement. <br />3. A written notice of termination will be sent by mail to the passenger and/or <br />responsible caregiver within 7 business days. <br />Inappropriate Behavior: <br />1. A suspension notice will be mailed to the passenger and/or responsible caregiver <br />when two instances of inappropriate behavior occur. It will include specific dates <br />and details of the inappropriate behavior. The passenger and/or responsible <br />caregiver shall be informed that privileges will be suspended beginning the day <br />the notice is received and the length of the suspension. <br />2. A second letter shall be mailed at the end of the period of suspension notifying the <br />passenger and/or responsible caregiver that privileges are reinstated. The <br />reinstatement letter shall also notify the passenger and/or responsible caregiver <br />that if two additional instances of such behavior occur from reinstatement, riding <br />privileges may be terminated permanently. <br />3. A termination notice will be sent when two additional instances of such behavior <br />occur after the date privileges are reinstated after suspension. Written notice will <br />be sent by mail. It will include specific dates and details of the inappropriate <br />behavior. The passenger and/or responsible caregiver is informed that privileges <br />are terminated beginning the date the notice is received. <br />Passenger's Signature: <br />Date: <br />Page 139 <br />