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Agreement #ZO02306005 <br />EXHIBIT C <br />Worry -Free Service Plan <br />(This EXHIBIT C only applies if Worry -Free Service Plan is included in the applicable quote) <br />WORRY -FREE SERVICE PLAN <br />The following repair services are included under the Worry -Free Service Plan ("Worry -Free"). Should Equipment be deemed unrepairable, <br />based on Lessor's generally accepted technical support practices, replacement of such Equipment shall be the responsibility of Lessee. <br />Field Preventive Maintenance at Lessee's facility, including: <br />• Provide documentation for regulatory agencies <br />• Manage and track Lessee's Preventive Maintenance ("PM") schedule <br />• Test all device parameters <br />• Identify and/or troubleshoot potential issues and make recommendations <br />• Troubleshoot device(s) and/or accessories under contract <br />• Inspect battery chargers and review battery management as required <br />2. Telephone Support 24/7 <br />3. General software updates <br />4. Free loaner equipment as determined by Lessor <br />5. Technical support for Equipment as described on the ZOLL website (htips://www.zoll.com/contact/technical-support) <br />6. Waiver of shipping and handling fees <br />7. Waiver of Minimum Service Fee <br />8. Repair or replacement of parts within the charger that are subject to normal wear and burnout during normal use, including but not <br />limited to, lamps, fuses, batteries, patient cables and accessories. <br />9. Repair or replacement, at Lessor's sole option, at no charge to the Lessee, of the charger if it is affecting the integrity of the device. <br />10. SurePower chargers (parts and labor covered for normal wear and tear as determined by Lessor) <br />It. ECG 12-lead cable replacement upon failure, excluding physical damage, with one replacement per unit per year. <br />12. On -site device deployment when repaired unit is returned <br />13. Battery Replacement Program: <br />• Only batteries identified as part of the Master Agreement will be replaced under this program <br />• Batteries must be maintained in accordance with ZOLL's battery maintenance program <br />• Up to three (3) batteries for each device will be replaced upon failure annually, throughout the term of the Master Agreement in the <br />event the SurePower battery or SurePower Charger displays a fault. <br />• Battery failures must be evaluated and confirmed by ZOLL Technical Support or by a ZOLL on -site field service technician before <br />a battery can be replaced. <br />14. Accidental damage coverage. Includes one device outer housing replacement per year per device. Catastrophic damage beyond repair <br />will not be covered. Lessor's regular service charges shall apply if device is in need of a second outer housing replacement within twelve (12) <br />months of previous outer housing replacement, providing device is still under this Worry -Free plan. <br />ON -SITE SUPPORT OPTION <br />15. On -site Support, including evaluation and packing of device for return to Lessor's service depot <br />• On -site Support — 48-72-hour response. Includes authorized on -site device repairs for all capital equipment included in Exhibit A, <br />evaluation, packing of device for return to Lessor's service depot. <br />V3.2 (02-23-2024)-FMV <br />Page 15 of 17 <br />Page181 <br />