BC 2014 06 02 Work Session - Laserfiche WebLink

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June 2, 2014 (Work Session) page 2059 The Board of Commissioners for the County of Cabarrus met for an Agenda Work Session in the Multipurpose Room at the Cabarrus County Governmental Center in Concord, North Carolina on Monday, June 2, 2014 at 4:00 p.m. Present - Chairman: Vice Chairman: Commissioners: Elizabeth F. Poole Larry M. Burrage Christopher A. Measmer Stephen M. Morris Jason A. Oesterreich Also present were Mike Downs, County Manager; Richard M. Koch, County Attorney; Jonathan Marshall, Deputy County Manager; Pam Dubois, Deputy County Manager; and Megan Smit, Clerk to the Board. Call to Order Chairman Poole called the meeting to order at 4:02 p.m. Approval of Agenda Chairman Poole presented the following changes to the Agenda: Supplemental Information - Discussion Items - No Action 3 -1 Communications and Outreach - Presentation of 2014 Community Survey Results + Presentation UPON MOTION of Commissioner Morris, seconded by Vice Chairman Burrage and unanimously carried, the Board approved the Agenda as amended. Discussion Items - No Action Communications and Outreach - Presentation of 2014 Community Survey Results Kasia Thompson, Communications and Outreach Manager, advised the Communications and Outreach Department contracted with ETC Institute to administer the 2014 Community Survey. Christopher Tathum, ETC Institute, CEO, presented a PowerPoint presentation of the 2014 Community Survey Findings Report for Cabarrus County. He stated he will share how Cabarrus County's results have changed over the past couple of years, will give feedback about what county residents currently think and insight into trends and how Cabarrus County compares to the rest of the country. He said the survey is designed to give an objective assessment for what residents think. He and Ms. Thompson also responded to questions from the Board. The report titled Cabarrus County 2014 Community Survey Findings" included the following topics: o Agenda o Purpose o Methodology o Location of Survey Respondents o Bottom Line Up Front o Major Finding #1 - Residents Have a Positive Perception of the County o Major Finding #2 - Overall Satisfaction is High in ALL Areas of the County o Major Finding 43 - Satisfaction with county services is significantly higher in Cabarrus County than other communities o Major Finding #4 - Since 2008, Overall Satisfaction Has Increased in Most Areas that Were Assessed on the Survey o Major Finding #5 - Highest priorities for Residents o Customer Service Ratings o Communication Issues • Other Findings • Summary and Conclusions Ms. Thompson stated the updated report would be distributed later and posted on the website under Hot Topics. Humane Society of Concord and Greater Cabarrus Count - Annual Partnershi Update