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Coborrus County Transit System Finol Report — September 2015 9. POTENTIAL CCTS IMPROVEMENT ALTERNATIVES Based on the previous identified needs for service enhancements, capital investments, and institutional/management improvements, with input from COTS, stakeholders and technical and financial analysis, this section presents multiple alternatives for improvements to better meet the agency's mission and goals. These alternatives were reviewed with the Steering Committee and then prioritized for inclusion in the final 5 -year financial plan in the final report. One overriding goal is for transit agencies to implement service that has a balance between service quality and the unit cost of service. To design or re- structure the demand responsive services will require looking across three key areas - management structure, service levels, and procurement strategy. There is a strategy to retain the entire fleet of 27 vehicles and utilize them for new and expanded service, vanpools and other programs, based on the Steering Committee and public meeting prioritization process. Vehicles would be replaced on the existing replacement schedule. A short narrative on each of the initiatives is presented below. At the end of the narratives, in, each of the initiatives is broken down into a year -by -year funding schedule, along with a preliminary funding strategy. A more thorough financing plan will be developed for the projects selected as a result of the prioritization process. 9.1 MANAGEMENT IMPROVEMENT ALTERNATIVES Staff Training The CTSP has identified three professional development opportunities, as described below. First, staff training should be offered on relevant transit oriented programs, especially to managers who make critical business decisions. Second, it was noted that the version of Route Match used by CCTS has advanced capabilities that may not be fully appreciated by the dispatch and scheduling staff at COTS. Provision should be made to ensure the technology is being used to its maximum potential. The following training opportunities are available through Route Match: • Route Match offers four one -on -one training sessions per year - customers pick the topics. • Route Match broadcasts 6 -8 webinars a year. • Route Match does on -site training on request at a cost of $1,000 a day Third, it was noted that one of the CCTS staff is fully dedicated to managing the CK Rider Transit /ADA contract issues and service requests. This staff member may benefit from becoming certified in Mobility Management /Rider Training /ADA Eligibility evaluation. This would be valuable in his current role, but would also help secure his position should the CK Rider Transit /ADA contract be bid out to another provider. One of the benefits of Attachment number 1 \n F -3 Page 147