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AG 2015 12 14
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AG 2015 12 14
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Last modified
12/15/2015 4:02:00 PM
Creation date
11/27/2017 10:40:27 AM
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Meeting Minutes
Doc Type
Agenda
Meeting Minutes - Date
12/14/2015
Board
Board of Commissioners
Meeting Type
Regular
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Coborrus County Transportation Services Finol Report — September 2015 <br />5. PUBLIC SATISFACTION AND COMMUNITY NEEDS <br />A good indicator of current performance is how existing riders and contracting agencies feel <br />about the services they receive and what additional needs could be fulfilled. Input from the <br />existing riders and contracting agencies can provide insight into identifying and attracting <br />new customers. Input and feedback from these groups has been solicited through on -board <br />rider surveys and one -on -one interviews with contracting agencies. This section describes <br />surveys and interviews conducted to date. <br />5.1 RIDER SURVEYS <br />CCTS drivers distributed on -board surveys to current CCTS riders in November and <br />December 2014. The purpose of the survey was to determine rider characteristics, trip <br />purposes, trip origins and destinations, riding habits of the passengers, perception of <br />service and potential improvements. The survey instrument is shown in Appendix B. The <br />surveys were anonymous. Forty -two surveys were completed and are summarized below. <br />These results will be used to identify existing transit system strengths and deficiencies and <br />aid in quantifying existing and future transit demand. <br />Demographics <br />Socio- demographic data can often confirm and provide insights regarding transit system <br />ridership that is typically drawn from various groups of individuals that are more likely to <br />be transit - dependent, such as seniors or low- income minorities. Most of the survey <br />respondents were female (over 80 percent). Nearly 62 percent of the respondents were <br />white /Caucasian and 38 percent were African- American. Most were older with 41 percent <br />age 60 or older and 20 percent age 50 to 59. Approximately 14 percent (6 respondents) were <br />40 to 49 years of age, 18 percent (8 respondents) were 30 to 39 years of age, and three <br />respondents (7 percent) were 20 to 29 years of age. <br />Most respondents were established riders who have used CCTS for more than one year. <br />Nearly 44 percent of respondents have used CCTS for three years or more, 41 percent one <br />to three years, and 15 percent less than a year. Respondents typically heard about CCTS <br />from an agency (45 percent), family, friends or neighbors (20 percent), or another rider (20 <br />percent). <br />Trip Purpose <br />To understand the reason(s) behind the decision to ride with COTS, and to distinguish <br />captive (transit- dependent) from choice riders, the survey takers were asked about the <br />purpose of their trip (Figure 10), why they were riding with CCTS for their trip (Figure <br />11), and how frequently they use CCTS for their trips (Figure 12). <br />Attachment number 1 \n <br />F -3 Page 115 <br />
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