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Coborrus County Transportation Services Finol Report — September 2015 5. PUBLIC SATISFACTION AND COMMUNITY NEEDS A good indicator of current performance is how existing riders and contracting agencies feel about the services they receive and what additional needs could be fulfilled. Input from the existing riders and contracting agencies can provide insight into identifying and attracting new customers. Input and feedback from these groups has been solicited through on -board rider surveys and one -on -one interviews with contracting agencies. This section describes surveys and interviews conducted to date. 5.1 RIDER SURVEYS CCTS drivers distributed on -board surveys to current CCTS riders in November and December 2014. The purpose of the survey was to determine rider characteristics, trip purposes, trip origins and destinations, riding habits of the passengers, perception of service and potential improvements. The survey instrument is shown in Appendix B. The surveys were anonymous. Forty -two surveys were completed and are summarized below. These results will be used to identify existing transit system strengths and deficiencies and aid in quantifying existing and future transit demand. Demographics Socio- demographic data can often confirm and provide insights regarding transit system ridership that is typically drawn from various groups of individuals that are more likely to be transit - dependent, such as seniors or low- income minorities. Most of the survey respondents were female (over 80 percent). Nearly 62 percent of the respondents were white /Caucasian and 38 percent were African- American. Most were older with 41 percent age 60 or older and 20 percent age 50 to 59. Approximately 14 percent (6 respondents) were 40 to 49 years of age, 18 percent (8 respondents) were 30 to 39 years of age, and three respondents (7 percent) were 20 to 29 years of age. Most respondents were established riders who have used CCTS for more than one year. Nearly 44 percent of respondents have used CCTS for three years or more, 41 percent one to three years, and 15 percent less than a year. Respondents typically heard about CCTS from an agency (45 percent), family, friends or neighbors (20 percent), or another rider (20 percent). Trip Purpose To understand the reason(s) behind the decision to ride with COTS, and to distinguish captive (transit- dependent) from choice riders, the survey takers were asked about the purpose of their trip (Figure 10), why they were riding with CCTS for their trip (Figure 11), and how frequently they use CCTS for their trips (Figure 12). Attachment number 1 \n F -3 Page 115