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Coborrus County Transit System Finol Report — September 2015 6. POTENTIAL ENHANCEMENTS TO THE EXISTING MANAGEMENT AND OPERATION OF THE COMMUNITY TRANSIT SYSTEM The scope of work for the CTSP is organized to allow the "understanding" of the system to naturally flow into the potential enhancements to the existing management and operation of the community transit system, including descriptions of advantages and disadvantages of each identified potential service and/or organizational enhancement and the preliminary costs associated with each of those potential recommendations. In order to meet the scope objectives of the CTSP, this section must develop: • Alternatives that are meaningful to citizens and more specifically to the traditional users, e.g., low- income individuals, elderly persons, and/or persons with disabilities • Integration with other federal and state programs supporting public and human service transportation • Access to a seamless transportation network across geographies, jurisdictions, and connectivity of transportation services throughout the state • Efficient and effective service within the guidelines and funding levels provided by local, state and federal partners Several themes emerged in the analysis and development of management and service alternatives that will end up being key evaluation criteria for the long list of administrative strategies, service efficiency and delivery alternatives, and coordination efforts that need reflection throughout the planning process: • The instability created by changing demographic jurisdictions, contractual arrangements, pending Medicaid brokerage procedures, and the associated financial impacts • Varied factors leading to lower efficiency of the current CCTS service delivery • Lack of voluntary regional and internal coordination with other transportation providers • More focus on general public access with emphasis on the three E's - employment, education, and economic development, while still serving the principle needs of the Department of Health and Human Services and Adults and Aging clients, e.g. now combined under new DHS. Acknowledging that it is not feasible from a funding or operational perspective to implement all of the potential recommendations within the CTSP planning timeframe, particularly new /expanded service, a preliminary list of potential service enhancements /additions was assembled to solicit reaction from the general public before Attachment number 1 \n F -3 Page 121