AG 2015 12 14 - Laserfiche WebLink

Home Browse Search

Coborrus County Transit System Finol Report - September 2015 the projects undergo further feasibility analysis and prioritization. These are presented as recommendations throughout the following sections. 6.1 ADMINISTRATION AND MANAGEMENT OF THE TRANSIT SYSTEM This section analyzes and summarizes the CCTS administration and management structure, considering: the CCTS mission; organizational structure; policies and budget structure; fare and financial structure, pricing, and public funding; marketing and public involvement strategies; and service gaps. 6.2 ANALYZING THE CCTS MISSION The currently stated Cabarrus County Transportation Service mission is "to promote an independent lifestyle that empowers individuals to overcome transportation barriers by providing safe and reliable transportation services that enable all eligible individuals to access medical care, essential services, and resources that improve their quality of life (emphasis added)." The observations below suggest that the mission may need re- examining. • A major theme of the Cabarrus County Locally Coordinated Human Service — Public Transportation Plan (LCP)f was the lack of public awareness on how to use the current services and how to direct the qualified customer to the correct agency for transportation. It was agreed by the stakeholders at the Summit that trying to navigate between all the various choices can be overwhelming to some citizens and a better job needs to be done in directing them to correct places and sources of information. In many of the policies that were reviewed for this study, the riders were referred to as "clients "; this cements the idea that only those who are certified and/or funneled through an agency have access to CCTS transportation. • Currently, the Cabarrus County DHS determines eligibility for 89% of all the ridership (see Figure 14). The single agency domination intensified when Cabarrus County Adult and Aging Services, the Department of Social Services and Home and Community Care Block Grant Program (HCCBG) were consolidated in 2012 to create the large umbrella DHS. Thereafter both DSS and Aging began using CCTS services exclusively. CCTS determines eligibility for the rest. 1 Note: The bulk of the contents within the LCP on file arc from the original 2006 group session. However, in preparation for the FY 2009 NCDOT Grant Funding Cycle, Cabarrus County Transportation Services organized two additional stakeholders meetings on June 24, 2008 and July 2, 2008 to discuss and update any changes needed in the LCP to support the proposed JARC and New Freedom applications. Thereafter, COTS has referred to the document that came out of the `transportation summit' of 2008 as the updated LCP of 2008. (59 individuals signed for the `transportation summit). Attachment number 1 \n F -3 Page 122