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Coborrus County Transit System <br />Finol Report — September 2015 <br />Interview conducted by ITRE in August 2014, the Transportation Manager feels the <br />following are the most important areas to focus on in order to fulfill the mission of <br />improving quality of life of eligible Cabarrus County riders: <br />• Complete trips on time <br />• Operate accident free <br />• Improve efficiency of routes <br />The final ITRE performance review report of November 2014 reflects these same objectives <br />in a more quantified manner, as shown in Table 9. <br />Table 9: Goal Setting Exercise - ITRE /COTS August 2014 <br />.. .. <br />.. <br />Improve quality of life of citizens <br />FY13 <br />FY14 <br />FY15 <br />2 years <br />strategy <br />reduce spending on taxi = $for <br /># of passenger trips <br />76,625 <br />84,378 <br />96,358 <br />26.7% <br />CCTS trip <br />ps <br />% of client complaints <br />2S% <br />19% <br />1S% <br />-40.0% <br />conduct Transportation Needs <br />Survey <br /># of clients certified, reduce wait <br />list <br />3,235 <br />3,396 <br />3,500 <br />8.2% <br />tracking, social media & surveys <br />On time report <br />77% <br />8S% <br />1 90% <br />16.9% <br />fully utilize software <br />driver training & vehicle <br /># of Accidents <br />3 <br />1 <br />0 <br />- 100.0% <br />maintenance <br />Passenger trips per hour <br />1.92 <br />1 2.S <br />2.8 <br />4S.8% <br />policy /strategy /admin changes <br />Staffing <br />3S <br />38 <br />38 <br />8.6% <br />funding stability <br />Source: ITRE /CCTS Manager Business Interview, August 2014 <br />As recently as November of 2014, CCTS was still setting very ambitious performance <br />targets in order to immediately focus on improving efficiency in the operational conditions. <br />Looking back to some recently collected data covering the first 18 months after FY2014 <br />(Figure 16), it is fairly evident that the steady passenger growth over the last few years <br />has come to an end. Consequently, management needs to reset their target to more <br />achievable levels. Resetting trip expectations is very important to the baseline analysis of <br />the CTSP. <br />Attachment number 1 \n <br />F -3 Page 125 <br />