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1.8 PROJECT ADMINISTRATION <br />1.8.1 Project Status Meetings <br />Motorola Responsibilities: <br />The Motorola Project Manager, or designee, will attend all project status meetings with the <br />Customer. Frequency of project meetings will be determined during the CDR. <br />Record the meeting minutes and supply the report. <br />The agenda will include the following: <br />— Overall project status compared to the Project Schedule. <br />— Product or service related issues that may affect the Project Schedule. <br />— Status of the action items and the responsibilities associated with them, in accordance with <br />the Project Schedule. <br />— Any miscellaneous concerns of either the Customer or Motorola. <br />Customer Responsibilities: <br />Attend meetings. <br />Respond to issues in a timely manner. <br />Completion Criteria: <br />1.8.2 Process <br />Either Party may request changes within the general scope of this Agreement. If a requested change <br />causes an increase or decrease in the cost, change in system configuration or adds time to the <br />project's timeline required to perform this Agreement, the Parties will agree to an equitable <br />adjustment of the Contract Price, Performance Schedule, or both, and will reflect the adjustment in a <br />change order. Neither Party is obligated to perform requested changes unless both Parties execute a <br />written change order. <br />1.9 SUBSCRIBER AS A SERVICE SOW (SUBAAS SOW) <br />1.9.1 Overview <br />The subscriber as a service offering is a combination of subscriber hardware, lifecycle services and <br />managed services that allow a near turnkey operation from Motorola Solutions for subscriber services <br />over the life of the contract. <br />1.9.2 Subscriber as a Service Repair Services <br />• Depot Repair Turnaround Time: <br />Motorola will guarantee a depot repair turnaround time of three days from time of receipt of radio at <br />the depot. Depot Services are performed at the Radio Support Center (RSQ, or Federal Technical <br />Support Center <br />Defect Repair <br />Normal wear and tear <br />• Chemical Liquid and Physical Damage <br />Cabarrus County Sheriff's Department <br />Subscribers As A Service Use or disclosure of this proposal is subject <br />to the restrictions on the cover page. <br />© Attachment number 1 <br />Motorola Solutions Confidential Restricted Statement of Work 1 -7 <br />G -2 Page 350 <br />