AG 2014 12 15 - Laserfiche WebLink

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• Repair and or replacement of cracked housings, frames, covers, crushed components, shields, missing components, circuit boards, warped circuit board. • Damage to LCD screens (cracks to screen, or any damage that does not pass Motorola test parameters) • Damaged foils /traces /leads • Electrical damage • Water /chemical corrosion • Contaminants visible which cannot be cleaned up reliably 1.9.3 NOT covered under repairs: The customer will incur additional charges at the prevailing rates for any of the following activities, which are Repair Turnaround Time (In- House): • Replacement of consumable • Replacement of consumable parts or accessories, as defined by product, such as batteries, antennas, and other similar items are not covered. Cabarrus may be entitled to additional batteries during the term as part as the subscriber as the service agreement if optionally purchased. Additional batteries covered under term are not considered a depot repair. • SUBaaS excludes repairs to: optional accessories; standard mobile palm microphones; non- standard mobile microphones; portable remote speaker microphones; optional or additional control heads; mobile external speakers; mobile power and antenna cables; and power supplies. • Damages from natural or man -made disasters where normal use of the product was not a factor, such as but not limited to fire, theft, and floods that would cause internal and external component damage or destruction. • Non- remedial work, such as but not limited to firmware or protocol upgrades, reprogramming, and product configuration. • Repair of non - covered products • Damages caused by using the device outside of the product's operational and environmental specifications • Engraving service is not covered. 1.9.4 Motorola has the following responsibilities: • Test and Restore the Equipment to Motorola factory specifications, including Factory Mutual (FM), Mine Hazard Safety Association (MHSA). • Reprogram Equipment to original operating parameters based on the Customer template, if retrievable, or from a Customer supplied backup. If the Customer template is not usable, a generic template or code plug utilizing the latest Radio Service Software (RSS) or Customer Programming Software (CPS) version for that Equipment will be used. All Firmware is upgraded to the latest release for each individual product line. • Clean external housing of the Equipment. External components of unit will only be replaced when functionality has been diminished. • Replace currently manufactured Equipment if it is determined that the Equipment is unrepairable. Motorola will contact the customer to inform them if Equipment needs to be replaced and that the cycle time may be increased because of the replacement. If unrepairable Equipment is no longer available, the Customer will have the option of having a radio of similar features and functionality returned to them as part of the Subscriber as a Service agreement. Cabarrus County Sheriff's Department Use or disclosure of this proposal is subject Subscribers As A Service to the restrictions on the cover page. Attachment numbey� 1 -8 Statement of Work Motorola Solutions Confidential Restricted d1 G -2 Page 351