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• Pay the outbound freight charges. Motorola will pay the inbound freight charges if the Customer uses the Motorola designated delivery service. • Provide Customer with the Motorola repair request form and Inventory Adjustment Form (IAF). • Perform covered services as requested by Customer on the Motorola repair request form. • Process inventory adjustment requests received by email or fax from Customer. If the request is received by email, Motorola will email an acknowledgement to the sender. • If applicable, notify Customer of changes in Motorola designated inventory adjustment email address or fax number. 1.9.5 Customer has the following Responsibilities: Supply Motorola with any inventory changes. Utilize the local Motorola service station to manage shipments to the depot and for first echelon subscriber repairs. Provide a signed or emailed Motorola Inventory Adjustment Form (IAF) for all Equipment additions. 1.9.6 Additional Services • Remote Technical Support: Cabarrus will have access to a technical support line during business hours 8 to 5 Monday through Friday in order to provide technical support of the radio to end - users of the radio. • If Customer purchased Battery refresh Motorola will supply as part of the Subscriber as a Service agreement a replacement battery each radio after the first two years when requested by customer but not to exceed the total quantity purchased. • Local radio repair: Cabarrus will have the ability to use Motorola's local service station for local repairs to the radio. • Software Flash upgrade downloads: Cabarrus will have access to unlimited software flash downloads as part of the Subscriber as a Service agreement. • Manage shipments to depot: Cabarrus can use Motorola's local service station to manage shipments of radios to be repaired to and from the depot. • Radio configuration after repair: After depot service of the radio Motorola will program the existing code plug into the radio and configure for use on Cabarrus County system. • Implement SW flash upgrades: Motorola will implement software flash upgrades as necessary during the term of this agreement: • Radio diagnostics (annually): Radio diagnostics will not be provided for Cabarrus County in this agreement. Cabarrus can purchase radio DiagnostiX separately based and Motorola will utilize the report to make necessary adjustments to the radios. • Asset Management: Motorola will track and manage inventory and subscriber assets along with radio configurations for the subscribers included in this agreement. • Configuration Management: Configuration of the radio and radio programming templates are not included in this Subscriber as a Service quotation. Cabarrus will supply Motorola the programming template and Motorola will program each radio accordingly. • Programming (once per year): Programming services will be provided to Cabarrus County once per year per radio as needed. • Antenna Replacement: The antenna for a portable subscriber Will be replaced as needed as part of this service contract. • Through -life Customer Services Manager (CSM): Motorola will provide a Customer Service Manager as a single point of contact for Cabarrus County. The CSM will have responsibility for the delivery of the services of this contract. Cabarrus County Sheriff's Department Subscribers As A Service Use or disclosure of this proposal is subject to the restrictions on the cover page. © Attachment number 1 Motorola Solutions Confidential Restricted Statement of Work 1 -9 G -2 Page 352