Laserfiche WebLink
<br /> <br />• Increased functionality in the circulation module will enable staff to assist patrons more <br />efficiently and accurately , <br />• Improved communication with patrons via automated telephone and email alerts will save staff <br />time which can be better directed to providing more patron interactions and improve the <br />quality of the patron experience , <br />• Increased reports functionality will enable library staff to perform easier, more accurate <br />collection management <br /> <br />5. TECHNOLOGY <br />An integrated library system is the core computer technology used by a public library. Migration from <br /> <br />the current automation system (Dynix Classic) to Library.Solution should be a fairly simple process. TLC ' <br />provides guidance for the entire process. All computers currently in place meet or exceed the minimum <br />requirements for Library.Solution. Additionally, the library already has all needed barcode scanners and <br />Anew data server and a web server will be purchased through TLC <br />receipt printers in place <br />. <br />. <br />Cabarrus County IT staff will be responsible for coordinating all technology related aspects. Marie Spain <br />is the assigned systems administrator for the library system. <br />In addition to Marie, County IT provides the following support: <br />Service Desk: The Service Desk serves as a single point of contact for customers and users to interact ' <br />with ITS. This single point of contact focuses on the needs of the customer and provides them with a <br />simple reliable method of communicating with ITS. The primary function of the Service Desk is to <br />facilitate the restoration of normal operational service with minimal business impact on the customer. <br />Systems and Network Management and Support: This ITS division is responsible for maintaining the <br />County's information systems and telecommunications networks. This technical support group provides <br />hardware and software installation, configuration, maintenance, technical support, and/or consulting <br />services for all of the County's departments and agencies. The County's systems and networks include: <br />Virtualized Windows servers, RS6000 AIX server, MPE/ix server, Windows XP PC workstations and <br />laptops, a storage area network, local area networks, a wide area network, and associated operating <br />environments, application software, and peripheral devices. ITS also provides move, add, change, and <br />install, maintenance, and repair support for the analog and IP voice network, and coordinates directly ' <br />with vendor technicians. This ITS division provides support seven days a week, twenty-four hours a day. <br />ITS Systems is also responsible for database administration, reorganizing data for faster access, backup <br /> <br />and disaster recovery of County data residing on the storage area network and network servers. ' <br />6. MULTIYEAR PROJECTS (others respond with N/A) <br />N/A <br />7. PROJECT ACTIVITIES <br />Much preliminary work for this project will take place in FY 2009-2010 including weeding collections, ' <br />cleaning up records and reevaluating current policies. In 2010-2011, primary activities will include: <br />Cabarrus County Public Library LSTA Technology Grant Application 2010-2011 4 ' <br />Attachment number 1 <br />F-2 Page 65 , <br />