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RFP Response <br />for Springfield Free Public Library <br />upon completion. We use Cognos, the leading Web Based SQL compliant reporting tool. TLC <br />provides an optional training course on Library-Solution data structure for custom report <br />writers. <br />1. The ILS must provide an inventory utility that can be used on a <br />✓ <br />notepad or similar device. <br />2. The inventory utility must: <br />a. download call number ranges of the library's collection for easy <br />shelf comparison <br />b. scan barcodes on shelves or view list of items on shelves <br />c. work in off line mode when out of wireless range <br />d. be able to be used as a collection weeding tool <br />e. alert for items out of place or unaccounted for <br />f. run reports to identify exceptions or out of place items <br />Z <br />Vendor to highlight Inventory Manager strengths it feels its ILS has for the library. (Insert sheets <br />as required) <br />TLC: Library. Solution includes Real -time, live inventory. With Live Inventory, your staff scans <br />shelved items to post the date inventoried to each item's record in the Library Solution <br />database. At the same time, you can handle as many exceptions as possible in real time. <br />When an item is scanned, Live Inventory checks the Library Solution database to be sure the <br />item belongs in the collection being scanned (it can also test shelf sequence), and then "asks" if <br />the item is supposed to be on the shelf or not. If the item has a status other than on the shelf, <br />Live Inventory will test to see if the item can be safely checked in right away. If so, the item will <br />be checked in and the staff member or operator can simply return it to its place on the shelf. If <br />checking in the item will result in the need for operator actions, such as when an item can fill a <br />hold, item was marked lost and there are charges or paid fees to be handled, item must be <br />transferred to another location, etc., staff will be alerted to take that item to the Circ desk for <br />check -in. <br />Live Inventory runs in a Web browser (on any PC, Mac, or hand -held device that can run a <br />browser). You can use the Live Inventory workstation in a networked or wireless environment. <br />_N] <br />1. State the customer support hours of operation and describe <br />emergency procedures if the library system goes down after hours <br />of support. (Attach separate pages if necessary) <br />TLC: Full help desk access is available from 7:30 a.m. to 9:00 p.m. <br />Eastern Time, Monday through Friday. All support calls are <br />personally answered (no voice recordings) via toll -free telephone <br />lines. After hours support is available 24 hours a day, 7 days a <br />week at no additional charge. <br />April 1, 1010 <br />The Library Corporation <br />Page 30 <br />Attachment number 3 <br />F -12 Page 295 <br />