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Cleveland County Department of Soclal Services <br />G. Provide communication between reception and caseworker areas, allowing <br />the front desk to notify workers when a client arrives for appointment. <br />Provide for escalated appointment notifications when a client waits in the <br />lobby for a configurable period of time. <br />H. Permit supervisors to search for time blocks for scheduling staff meetings. <br />Allow for hierarchical structure for users, user departments, groups and <br />agency records which include various permissions on what users can and <br />cannot do. <br />J. Allow for maintenance and tracking of multiple rotation lists to show which <br />worker should receive the next appointment of a given type, based on past <br />assignment history. <br />K. Provide for simple reassignment of appointments from one worker to another <br />in the event a worker calls in sick. Ensure that reassignment is only made to <br />a worker capable of handling the specific appointment type. <br />3.8. Desktop Faxing Requirements <br />A. Ability for users to retrieve the appropriate electronic document on their <br />workstation and fax it directly from their desktop computer. <br />B. Ability to keep commonly used fax number and user names in a phone book. <br />C. Ability for all incoming faxes to be directed to one employee's computer and <br />then routed to the appropriate worker electronically. <br />D. Abilityfor the user to view the document and save it to the imaging system. <br />3.9. Training and Documentation <br />A. The vendor must provide end user training for all designated Agency <br />employees. Training must be provided for all application software. The <br />vendor must prepare and provide a training plan with scheduled dates, time <br />frames, and locations. All end user training must be conducted at the <br />Agency's designated location. The training plan must be submitted for <br />approval and included in the overall implementation plan. <br />B. Administrator training must also be provided on the creation of forms. <br />C. Administrator training must be provided on the administration functions of the <br />system, at a level appropriate for the technical point of contact (TPOC). <br />D. End user documentation for all vendor-supplied software and third party <br />software must be provided. <br />3.10. Implementation Support and Services <br />A. Provide a detailed installation, conversion, and training plan that outlines the <br />overall implementation of the new system. This plan must not exceed a six <br />month time frame from commencement to County acceptance of the <br />completed project. <br />B. Provide information concerning requirements of Agency staff and facilities. <br />C. Provide a required number of days for on-site system implementation, <br />application and system training prior to and during system implementation. <br />-10- <br />F-S <br />