Laserfiche WebLink
Cleveland County Department of Social Services <br />D. Provide detailed pricing for any costs associated with additional training, <br />implementation, or conversion beyond the prices in the proposal submission. <br />Include any impact resulting from travel expenses. <br />3.11. Warranty and Maintenance Support <br />A. Hardware will be warranted for standard manufacturer warranty period. <br />B. Vendor support must be available directly between 8:00 A.M. and 5:00 P.M. <br />EST on all normal business workdays. If the issue involves a work stoppage, <br />the vendor must respond to the request and work until it is resolved. <br />C. Proposals must include the problem escalation procedures and identify the <br />location from where support personnel will be dispatched. <br />D. Proposals must define the conditions under which vendor personnel will be <br />available to perform modifications during the life of the software. <br />E. Proposals must describe the software vendor's approach to releasing <br />upgrades. This discussion must include information about the timing of <br />releases and the prices involved. If software becomes available on new <br />platforms (hardware) and/or operating systems, explain the policy concerning <br />existing customers making the change to the new software. <br />4. Response Format. <br />The County desires all responses to be identical in format in order to facilitate comparison. <br />While the County's format may represent a departure from the Service Provider's preference, <br />the County requests adherence to the format. All Responses are required to be in the format <br />described below: <br />A. Cover Letter <br />B. Section 1 Executive Summary; <br />C. Section 2 Company Profile; <br />D. Section 3 Client Profiles; <br />E. Section 4 System Functionality; <br />F. Section 5 Implementation, Training, Maintenance; <br />G. Section 6 Budget, and <br />H. Other information the Service Provider wishes to communicate to the County. <br />All responses shall be 8 1/2" x 11" format with all standard text no smaller than 11 points. <br />Please provide one (1) original signed response and three (3) copies of the response. <br />Response Content: <br />A. Cover Letter. <br />The cover letter shall provide the name, address, telephone and facsimile numbers of <br />the Service Provider along with the name, title, address, telephone and facsimile <br />numbers of the executive that the County should contact with further questions for <br />clarification about the Services. <br />-11- <br />F-s <br />