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PBH Local Business Plan 2007 <br />Customer Service/Consumer Affairs <br />Strategic Objectives <br />Objectives Target Date for Responsible Partners and <br /> Com letion Stakeholders <br />area of Improvement: Increase 6-30-10 Implementation Community Relations Minority populations <br />cultural competency across the is completed as well as Department living within the PBH <br />PBH network, Including activities <br />Inclusive oP the Hispanic pollow up evaluation of counties. <br />Population. progress and changes to <br /> the system as a result of Community Agencies <br />' ive: Over the next these initiatives. such as Departments of <br />three years, fully implement Social Services <br />the PBH Cultural Competency <br />Plans, the Latino Outreach Provider agencies. <br />Plan, and Title VI compliance <br />plan. <br />Ma1or Initiative: Develop an 6-30-08 Plan Completed Community Relations Local Public agencies <br />Education and outreach plan <br />that engages schools and other 6-30-09 Plan Department serving children <br />public service agencies to implemented <br />address the special needs of 6-30-10 Evaluation of Children and families <br />children with behavioral- the plan <br />emotlona4developmental <br />PBH providers serving <br />problems. children <br />Ob'e ive: Engage <br />stakeholders and develop a <br />three year plan of outreach <br />and education. <br />Ma1or Initiative: strengthen Office of Consumer <br />Consumer Empowerment 7-1-07 Evaluation of Affairs CFAC <br />'e ive: Develop plan to goals and objectives <br />increase engagement In is completed Community Relations Consumers living in the <br />activities and initiatives that PBH area. <br />promote recovery and 1-1-08 Plan developed, <br />empowerment including begin PBH providers <br />educational activities, implementation <br />recovery awareness training, <br />crisis plans and advance 1-1-10 Implementation <br />directives, etc. completed <br />MalorInitiatlve: Increase X-1-OS Plan Completed, Community Relations NAMI <br />education and Informal supports begin <br />for families and caregivers of <br />people with mental Illness. im lementation <br />P Office of Consumer Consumers and Famil <br />y <br /> Affairs Members <br />Obiective: Develop plan to 6-30-09 Implementation <br />increase education, outreach completed; identified PBH Providers <br />and support for families and unmet needs and revise <br />care fivers. -Ian as needed <br />G-y 34 <br />