AG 2002 05 20 (Regular) - Laserfiche WebLink

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PARTICIPANT SERVICES Case Management: Case Management is a client-centered approach in the deliverY of services, designed to prepare and coordinate comprehensive individual service strategies for participants to ensure access to necessarY workforce investment activities and supportive services, and to provide job and career counseling during program participant and after placement. Case management involves the following services, as well as maintaining, case files on each youth who is enrolled and compiling all data regarding participants, activities and follow-up for entrY into the State Management Information System. Case files must include the application, eligibility determination and verification, assessment results, the Individual Service Strategy, and status changes for enrollment, activity'changes, termination, and follow-up. All WIA forms will be provided by the WDB. Bo Outreach and Recruitment The service provider will be responsible for recruiting and identifying those persons who are potentially eligible for WIA services. WIA service providers are expected to coordinate outreach efforts and disseminate information on program services with local JobLink Career Centers to make all efforts to inform potential clients and the business community of the services available through their agency. Special efforts shall be made to recruit adults and dislocated workers. Intake and Eligibility Determination/Verification Prior to enrollment, all applicants must be certified as eligible to receive WIA services by authorized intake personnel in accordance with the Division of Employment and Training's (DET) "WORKFORCE PLUS USERS GUIDE". The service provider is responsible for reviewing each client's WIA application to ensure that services are provided only to applicants who have been determined eligible for the appropriate title. The service provider shall follow the verification guidance provided in the Division of Employment and Training's "WORKFORCE PLUS USERS GUIDE". These verification documents must be secured in the participant's permanent file and will be subject for review by the Centralina LA. In the event that ineligible participants/enrollees are identified, the program operator is responsible for immediately notifying the WDB. In compliance With the regulations, appropriate steps must be taken to immediately terminate the ineligible participant/enrollee from the program. C. Objective Assessment WIA service providers will be required to conduct an objective assessment for each eligible participant. The assessment provides the necessarY foundation for the WIA service provider in partnership with the participant, to establish a service strategy that addresses their academic and vocational potential ultimately leading to employment. The assessment consists of a review of the participant's academic levels, skills, levels, and services needs to include: · family situation · work historY · education · basic skills · occupational skills · motivation · interest and aptitudes (including interests and aptitudes for non- traditional occupations) · attitudes toward work · supportive services needs, and developmental needs · prior work experience · employability · financial resources and needs · personal employment information as it . relates to the local labor market. D. DeveloPment of Individualized Service Strategy WIA service providers will be required to develop an Individual Service Strategy (ISS) for each eligible participant that meets the WIA requirements. The ISS will include identifying realistic educational and WIA Title I Adult/Dislocated Worker RFP May 2002 18