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Key Findings <br /> <br />User Group Survey <br /> <br />Users range from computer literate to the novice computer user. For the most part, PC and <br />LAN is lacking, resulting in increased dependence on the ITS department for relatively <br />simple tasks. <br /> <br />· User groups, while understanding the turnover, expressed a fruStration at ITS' inability to <br /> supply timely support and a quick-reaction help desk. <br /> <br />Most user groups, accustomed to the mainframe paradigm, do not fully grasp the role <br />Client/Server will shift to them and will require training and greater computer problem <br />solving assistance for the next couple of years. <br /> <br />· The partial system cov.erage of the Health Alliance LAN service is creating support gaps at <br /> the PC to LAN and LAN to Printer interfaces and leads to "Who covers What" issues. <br /> <br />/ I / I I I I I I I I <br /> <br />I <br /> <br /> <br />