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Key Findings <br /> <br />Marketplace <br /> <br />· Gartner predicts that IT salaries will rise by 8%-10% per annum until 2003. <br />· Salaries should track between 5-10% of the market to be an effective retention <br /> device. (Gartner) <br />· Shortages of key Client/Server skills will continue after the Y2K effect has <br /> passed.(Gartner) <br />· Turnover in IT personnel is running at a rate of 15-18%. World-Class <br /> organizations have targeted a 12% goal.(Gartner) <br />· 70% of organizations are presently reevaluating their IT compensation <br /> plans.(Gartner) <br />· Help desk assistance calls to grow by 25% per annum for next several <br /> years.(META) <br /> <br />Source: Gartner Group and META <br /> <br /> <br />